Until Friday (2 days ago), the problem repeated itself and I replaced the thermo-coupler again. Note: If I needed hot water I just turned it on till hot then turned breaker back off. This man did not want to talk to me (a female). The Sikkens finish is more durable but has a more plastic aesthetic. So the supervisor either didn't listen to the entire recording or conveniently left that part out. Solving water heater left hand thread thermocouple problem. Up until last week we have had no issues with our hot water heater (model number: FG6150T403NOV, serial number: 0425109812). I don't even know where to begin with this. I am out over $400. I have had to boil water on my stove to give my kids baths & to wash dishes & for my husband & I to take baths, & we went through Thanksgiving without hot water. Our advice to anyone seeking a water heater is to AVOID this company. After talking it over, called Luquire July 23. She said I needed a certain part to fix the problem but my unit was out of warranty so I'd have to purchase it. The plumber tried to be polite about it but was really frustrated with the design of the front panel - and after taking it apart myself, so am I. We promised the store I called them back and asked where to send the part back for a refund. Their warranty is parts and labor for the first year, but parts only on the 2nd-6th years. They just told me to try a couple of things and nothing worked. As of yet, I have not found one. My husband spoke to a service rep & a supervisor yesterday & the supervisor told my husband it was my fault that the wrong part was sent & he knew this because he listened to the recording of my conversation. after 10pm), so I had to wait till the next day. He told us the water heater was not even installed to code. I am reporting because we were provided false information prior to installation. My heater went out three days ago. I now have at zero cost to me a brand-new, top-of-the-line Whirlpool water heater. I paid for it and when it arrived had the plumber back out to install it for me. Homeowners are adding the feeling of yesteryear in todays bathrooms, Houzzers prove adept at snatching victory from the jaws of entertaining defeat, Bring an otherworldly glow and a calming vibe to your home with the living art of an aquarium, Conserve a vital resource and save money by collecting stormwater for irrigation in a barrel or tank, Prefer a no-plastic look for your patio or yard? This is just to provide enough hot water to wash the stink of American Water Heater off of me until my new water heater is installed next week. The problem did not get resolved with that part so we replaced the water heater. The water just completely died this evening and I am out all this money for a brand new water heater. They refuse to allow any other company or plumber to stock parts! Two tanks in a little over seven years is ridiculous. It is logical that if both went at the same time and replacing the pilot assembly in one wouldn't fix it, it wouldn't fix the other. The thermocouple on my 7yo Whirlpool water heater went out Sat. The website for AWH did have a phone number and they were very helpful when I called. She informed me that since we had installed the piece on my unit, it was considered used and could not be returned. I'm waiting for the other shoe to fall. Plumber said numerous times that Model: FVG6250T403 NOV 200, Serial: 1347J007963 Item: 9211910034 was made in America. AWH charges $34.99 for the "thermocouple retrofit kit" and $30 for next-day shipping, plus tax - about $70 and one-two days for what would have otherwise been $8 and a trip to Menard's/Home Depot. did is a hack and defeated the burning chamber overheat prevention feature Well, we got the part Wednesday morning & it was the wrong part, so my husband called back & they sent another one, which we got Friday morning & again it's the wrong part. U rock. Allocation of total cost on HVAC in construction of bulding. So in many cases, I have had to make several service calls to get my customers' water heater working and have lost time and money in doing so. My husband called again today (Saturday) to find out if we were getting the new part today. I think they also make Whirlpool. My heater obviously did not get the replacement kit. Everyone seems to be trying but nothing is going smoothly. So, I called American & they said they could overnight the part for $30 so I ordered it (it is still under warranty so I only had to pay for shipping). Until I went on the internet and found this information, I was unaware of it and had not received notification about the replacement kit. Pation privacy wood screen - what wood to use? My husband purchased our Pro Water Heater from American Water Heater and as I write this we don't have any hot water, for the third time in two years! He even says he understands how I feel and it recently happened to him on something he bought! Even if the homeowner sold the house a week after installing the water heater, they won't honor their warranty to the new purchaser. The pilot light on my American Water Heater would not stay lit. We have an American water heater & the pilot light went out Sunday night. Saved us a week of cold showers, or a new $500 water heater. The water heater started going cold and then hot. Unsubscribe at any time. We went to Lowe's, shopping for another water heater. Tuesday morning, I called around to local plumbers to see if they knew where I could find the part & one told me that American wasn't in our area anymore. I opted for the cheapest delivery of $10, instead of the $30 overnight delivery offered (which many people will fall prey to, as they don't have the know-how to rig a temp fix - we need hot water!). It took me several tries talking to plumbers before I found one that had experience with the point of use systems rather than just the whole home systems.. Couldn't buy a left handed one so I had to get a conversion kitwhole assembly with door except the burner..put it in and is working but when thank is hot and shutting off it also shuts off gas flow to pilot light! Wellgood news of my ordeal..I wrote to the manufacturer of this John Wood water tank and they reimbursed me the manifold kit. The warranty has a clause stating that the warranty only applies to the original purchaser. All Rights Reserved. I called back again today to ask them to pay for shipping because what good is a warranty if, in the end, I have to pay $130 for shipping, $130 for new CA regulations, and $250 to have it installed? GRRRR. My husband, completely fed up by now, just went to Home Depot and purchased a replacement water heater. It was determined that I needed a gas valve/thermostat (GVT), which was sent and arrived the next day. Is this typical of your products? He was so familiar with this defective brand he gave me the phone number to call for parts. We paid plenty for this in the $1,000 range plus plumbers each time it goes out. My husband has to go and reset the mode switch, sometimes several times a day or we won't have hot water. I told them that I would either have to hire a plumber or an electrician to do this and then pay them again to put it back on after they had fixed it. I have switched back to Bradford White water heaters. I need to replace the heat shields on my Gas Grill. American Water Heater refused to give my plumbing supplier credit on the returned water heater. Oh, and you can't just buy a universal thermocouple for $8 and get the thermocouple adapter - you have to order an entire door manifold assembly from AWH. After another discussion with AWHC about the "venting problem", I got an authorization to replace the WH. This model was not cheap, in fact it was significantly higher priced than the others we were initially considering (around $660.00). So now I am trying to contact them again to get the box for the second heater. Wow. The guy who shows up give me this ** story about my water pressure being on the high side. I had two new gas hot water heaters installed Friday. m for a left-handed thermocouple. Then July 30 checked Heater.leaking! But I bought this house and everything in it, and I paid for it including a water heater that came with a warranty. About 25 years ago I went to Florida in the winter and swam in the ocean. Count me in. So glad I saw this post. They have tanks. After finding out that the thermocouple was a left hand thread and not universal I found out I had to replace the burner assembly unit. Had never heard of it. It started leaking! On my next call to AWHC (again, after having to wait till the next day), the rep. asserted that the WH was improperly vented. What purpose does it serve to conduct your business that way? At this point, 8 years after the original post, the plumbing suppliers almost laugh at your left-handed request. She said there was nothing they would do for me. Conclusion: stay away from this shoddy brand! I only noticed TODAY Dec 30 2013 when I called to register for 6 yr warranty label "clearly" reads MADE IN MEXICO. There are makers, which are genuinely interested in providing quality products and truly standing behind them. According to the plumber, this company was the subject of a class action lawsuit but it hasn't improved their service. I have done some research on tankless hot water heaters. They wanted $1,500 to $1,800 total to install a new one. They think they can make some cost-cutting measure like this without consequences, because they got nothing from me directly. One of my friends has the whole home system and it takes forever for the hot water to get to the bathrooms. I also told them that I was a recent burn victim and I had just spent six weeks in the burn unit and could not bring it in. I rigged a right-hand unit (by filing off the threads & placing it precariously in there as a temp fix), and called US Craftmaster. The part is supposed to arrive tomorrow but I am not hopeful this will occur from what I read in the other reviews. Its location on this page may change next time you visit. A bad, LEFT-THREADED thermocouple. For more information about reviews on ConsumerAffairs.com please visit our I just wanted to say that this fix worked! But he never mentioned that I did give the right serial after I gave the wrong one. Offered to take out at no costs to us. $10 fix. The manufacturer service line has not been one bit helpful with information. They are so loud when heating the water and this is so annoying and bothersome. Put in new tank. In both cases, the pilot would simply not stay lit. For decks we prefer ipe. What a total waste of my time. As of August 13, still have hot water. Saga continues. later. I purchased a standard gas powered water heater from American Water Heater with a 6 year warranty. All logos and trade names are the property of their respective owners. So Luquire sent bill to me instead of American Water Heater Company. They arrived Monday. We called in a plumber and received some bad news. After several months of trying to get the credit issued, American Water Heaters would only agree to giving me (through my supplier) a replacement unit with the warranty prorated (so it is already nearly 2 years into the warranty). We were told this water heater was under a class action lawsuit. They would not give me a quote over the phone. Repair person replaced both thermostats and lower element (tested bad) July 24. The company won't honor the warranty. Very expensive - it is just a bunch of chemicals put together. I've seen toilets advertised with left-hand and right-hand trip levers. Copyright 2022 Consumers Unified LLC. No problem, a quick run to any of the many hardware/home improvement places around & grab a $12 replacement. Of course, I had to wait till 7/22 to contact AWHC technical support, and, based on the troubleshooting codes, the representative sent a new thermopile assembly. I argued with him to no avail. Purchased and installed HW Heater May 18, 2013. Of course, I went ahead and replaced the pilot assembly in the second water heater. American Water Heaters has tried to blame the problem on my customers' gas pressure in one case. I've had thermal couplers replaced (twice) and had replaced a valve, and it is still routinely malfunctioning. Defective thermocouple/burner assembly went out on my water heater. Now, a mere six years later, the same thing is happening. We will not shop Lowe's for appliances after this either. For a few customers, there have been repeated problems to the extent that we replaced the whole gas control valve with a new one up to three times and still continued to have problems. Further research pushed me to calling up a local plumbing company and buying a new hot water heater (a Bradford). So I face a loss of several hundred dollars, which is the price of the initial unit and my plumber's invoice. I can add to the list of complaints regarding the water heater, customer service, and company policies. When I checked on it that evening, I noticed the pilot was out again. Traditional gas hot water tanks are a non-repairable like many appliances. No re-plumbing necessary. I have had two Polaris commercial water heaters leak like a sieve. After about three months of this, I called the company and told them what was going on. Whirlpool brand gas water heater BFG1F4040S3NOV - We purchased a gas water heater from Lowe's and had them install it in our home. Fortunately, I am rather handy at doing things myself, or else getting a plumber or gas technician to do the work for me would cost around $100.00, for which the company of course doesn't offer to pick up the bill. They had never explained that refunds were not permitted nor did the first tech mention that there was likely a 2nd part needed to fix the problem. Ipe will take an oil finish but needs to be refinished every year to maintain that look as the oil evaporates out of the ipe faster than cedar. My tankless hot water heater eliminates the sediment problem mentioned, plus my water is double filtered before it enters the heater. It wasn't fun, but it could have been far more painful. I definitely do not want to have them come in and make a mess in my home. After going on internet and diagnosing the thermocouple on my American Water Heater as bad by testing the thermocouple with a meter, I then tried to replace the LEFT-THREADED thermocouple. It doesn't affect the person who bought it, so let's cut off the warranty on the product as quickly as possible." Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Funny how the obvious somtimes is not. The oil finish is a nicer look than a finish such as Sikkens. Last month when the pilot light went out on our 1 year old Whirlpool hot water heater and would not stay re-lit, I replaced the thermo-coupler and all seemed well. Found tripped breaker again on July 22. Bearing in My 6+ year-old water heater's pilot light won't stay lit. More bad news was yet to come. First one didn't work and neither did the second one. After calling Customer Service, they sent me the pilot/thermopile assemblies for both tanks. Class action lawsuit (again), anybody? Yesterday was the third thermo-coupler replacement and 30 hours later, it is out again. The water was so soft after months of hard tap water - started to do some research - they sell Dead Sea salts on line for dry skin and skin conditions to add to bath water and have it in moisturizers. But I ran some trials with insulated lines before installing my pot filler. It was a 2-minute call where I got no information, just irritation. So, he preferred to continue wasting my time and an unnecessary replacement part that to help fixing the problem. Hopefully you will have no problems for the next 15-20 years. Will HW Heater work for 2 months, 2 years or 20 years (like the previous one)? AND will Whirlpool/AWHC cover all the cost of the warranty repair? It's a dude, a lemon, it keeps breaking and even though we are two years into our six yr. warranty we have no recourse other than an attorney. I keep paying for the replacements because we can't wait a day or so due to some medical conditions requiring multiple baths a day. Learned my lesson regarding snowblower paddles,now I need to remove the augur Hi:Need some advice on this. The company has stalled for several months. After being charge $33.00 for expedited shipping, I found out that the part was on backorder! Since the water heater was still under its 12-year warranty, they did supply the conversion kit for free; however, two-day delivery service did require my forking over $32.00 for shipping and handling, which I felt they should have paid since it was the design defect of the piece that caused a problem and was supposed to have been replaced as part of the lawsuit. It depends where you live. I could not find the right one, so again I go on the internet and found that AWH used left-threaded thermocouple for three years before a class-action lawsuit stopped the practice. As far as i can tell it all works fine. . Happy to have this as an option especially on a tank that may not have many more years ahead of it. Bob! It didn't work. After many cold showers, some tomfoolery and a $120 plumber visit, the pilot will light but not stay lit - the plumber confirmed it's a bad thermocouple. Lowe's was the place I was sent to. When you're without hot water for your shower, it puts you on edge. Well..nothing has helped, wasted $150 for a conversion kit and 3 thermocouple, finding out that I have a bad valve! He refused to even work on it. 340 gal tub, 2 boxes (6Kilograms) Epson salts, 8 cups potassium chloride (water softener salts) and 6 cups sodium chloride (water softener salts) plus/minus. If not, I will post again and let you know how displeased I am, and if the company resolved my problem with having to pay to have a plumber or gas technician to do the conversion for me. We bought our house brand new back in 2005. Rheem makes good hot water tanks. Guess what? My American-brand hot water heater quit working. The only way you can get parts is to call American brand and pay exorbitant shipping. kaF iP"O': :wuztQN-nNv76hnPc 23/gsaf4/hcrda~:}@L{@% \2sDOc9n'VBm@'q}:3J:kFP,klKYe Y?t\2dDx,0!b)V1^Giy72 19I$;M)e=zc GITa |1B.XR. It is not worth the time and money. I'm a young first time homeowner with a lot of houses in my future - and none of them will ever use an American Water Heater product again. How do I know I can trust these reviews about American Water Heater? Flipped breaker back on and began to monitor Temperature of water very hot155F. This profile has not been claimed by the company. I called back right away (connected with a female rep.), said I wanted to speak with a supervisor who called me 15 min. It does twist more than most wood if not adequatley fastend. So much for buying American, folks. We will never use his services again! P.S. He cleaned and inspected the unit. She said that there was a second part that I should purchase to see if it would fix the problem. It has operated okay until now. Dont buy American Water Heaters! Check the ingredients of your moisturizers - usually mostly water, some oils and sodium in one for or another. The guy there told me to call and see if I might be able to get some sort of warranty help. I called CenterPoint Energy Home Service Plus to see about their installation warranty but they also said the warranty did not get transferred to a new owner. So, after the shower, after the spa, and still damp, you rub on a little olive or coconut oil (both great for your skin) on the dry skin areas instead and life is pretty good. hardware store looked at my husband like he was from Mars when he asked the AWH says they contacted all registered owners under warranty and sent them a replacement kit with a thermocouple adapter. I have a left-hand pedal crank with a fairly badly stripped thread. I hope whoever reads this will tell everyone they know not to purchase anything from American Water Heater Company. I was told to dismantle it and bring it in. They do not hold up well. I said, No, you can; but you won't. I told them that they are forgetting that when I have to buy a new water heater someday, it won't be from American Water Heater. But I got the right person on the line, and presto! However the install and removal of the old tank cost $600.
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