from my credit card back. Im so excited, this will be my 3rd purchase with Louis Vuitton and hopefully many more in my future. The bag in pristine condition was left with the store and I was advised about 4-6 weeks for repairs. 326 free UX articles based on large-scale research. Mario ** at Client Services (TX) is phenomenal, I highly recommend his services. They were sent out separate. I reached out to client services, messenger and Twitter and theyre only apologetic and nothing else. Really??!!! I don't even touch my bag with wet hands! after a week complaining STILL NOT RETURNED TO US. Im so disappointed in this company. It is way too expansive to pay AUD2530 bag that cant last for 20 days. 2. I bought a Mtis a month ago from Miami and am happy with it. Ive called and told them about it, but they didnt seem interested in fixing it. I should have read the reviews as I am not the only one who has been disappointed it seems. I guess its buyer beware but you dont think that you will have a issue when you spend this kind of money on a bag. We visited the George Street Sydney store to complain and ask for a replacement. Tia is the best customer service agent I have ever had the pleasure of dealing with. 10,500+ annotated design examples, for systematic inspiration on e-commerce page types. I then called back the 1-800 LV number who I then spoke to a ZARA, who was veryyyy unprofessional. My brother signed for it since I was working and to my disbelief it was an empty box and the bag was missing (my brother called to let me know). I highly recommend GUCCI. Called support and they couldnt replicate. If you use Hand Sanitizer, Hand Cream or Perfume chances are your bag will CRACK underneath the zipper. Recently, I've had multiple issues with my LVs that are barely used/new. The first and only subreddit dedicated to all things Louis Vuitton. websitedown.info, internetspeed.info, findipaddress.net, currencyxc.com, cheapestdomain.info, Contact | Privacy Policy | Terms of Service. And I have had some for 30 years. Ruined in less than a year and a half. Leave ago being treated by a lady like she owned the Mall. I am a loyal LV lover. First of all check your browser's local settings, or you could also try to use a proxy server (most ISPs have official, but there are free ones as well). I looked in the site at the product care and it didnt say anything about to careful with alcohol or hand sanitizer. So I call back again and the girl says she'd try to make it a priority for someone to call. Get off. I understand that they're trying to avoid fraud but I paid full amount of $390+tax on it. I just needed the handle stitching to be repaired. I was told to just call in when I want to place an order, so now I purchase everything over the phone or through concierge. Where is the logic? At the end of November in 2019 I bought the Louis Vuitton onthego gm tote. I cannot believe LV bag is So so not durable, quality cant last for daily standard usage. Bottom line do not order anything from Louis Vuitton online. It is only LV. I have never had to wait 2 months for an order to ship. Abandonment stats, credit card patterns, code samples, and demos, for usability, Delivered twice a month, ad-free full-length research articles, 1-click unsubscribe at any time, Drop-Down Usability: When You Should (and Shouldnt) Use Them, Format the Expiration Date Fields Exactly the Same as the Physical Credit Card (90% Get It Wrong), PDP UX: Core Product Content Is Overlooked in Horizontal Tabs Layouts (Yet 28% of Sites Have This Layout), Form Field Usability: Avoid Multi-Column Layouts (13% Make This Form Usability Mistake), Form Usability: Getting Address Line 2 Right. Customer service has done nothing to solve this issue. I will never make another purchase from Louis Vuitton ever again. Hello. isn't that MY call to make?! Finally the Collins St store called today and said again that it just couldn't be repaired. What an absolute joke. Had my retired father not been specifically watching out for this delivery, IT WOULD HAVE BEEN STOLEN. The domain name of the unreachable website. UNREAL! Change your attitude or very soon we wont need LV bags anymore to live. Unbelievable LV bag has such a short quality life span. I am really devastated, shocked really upset with the feedback. I've not had problems with other websites so I don't think it's my computer. 7. Tried to make a purchase online.. Said to call 800 # for availability, 800# said 1 store near me may have it.. I put the bag away and not even 3 months later it became worst. Disable security software: failed page loads can be caused by anti-virus and firewall software as well. Get full access to Baymards 88,000+ hours of research and empower your UX team and decisions. I told them I would re-send the pictures. I will go to the media if I have to, they cant rob hard working people of their money this way, its absolutely wrong and unjust. The UPS driver did not deliver this to the door & get the required signature. Im convinced Louis Vuitton continues to do this just so they can profit only. Ping may be disabled on host by the sysadmin. It took me more than 2 weeks almost 3 weeks to get my DOUBLE WITHDRAWN money of almost $900!!! A BIG SHAME! I can add to cart, but when I click on proceed, the cart is empty again. So now today I am being told that it will take 14 days to have my new bag sent to me??? In this day and age I am shocked that a simple change cannot be made by updating the instructions or sending a email a few minutes after the orde button has been pressed. Every day I sent emails with complains but NO ACTION!!! NO RESPONSE. I had asked on two accounts for the manager of customer services to contact me, to no avail! Unfortunately we can not repair this." And I will blast this all over social media!!!! Everything on my wish list is showing call for inquiry even a couple of items which have been readily available lately as add to bag. If the results do not appear within 30 seconds, first check the entered domain name and then try to reload or refresh this page. There wasnt that big a crowd. I also spoken the customer service Micheal, Im waiting for reply from Louis Vuitton. I am stuck with this error now since personalized goods cannot be returned. Same issue when I put in CC info it just stops moving from section to section. Countless phone calls over a period of 5 days to establish whether it was worth taking a trip to the store. This was very unsettling. So frustrating! VERY DISPLEASING. Nowhere did this paper state I needed to print off any documents. I must add, we don't go in looking like bums but we are not like we stepped off the red carpet when we go in. Case studies of 149 top e-commerce sites. I hope he received my signature ok from wherever he delivered to or maybe he's going to say he chucked it over the fence. I immediately called the 866 number and was told it was too late to make changes or cancel the order and it had already been processed. VC **. So ya, the site has issues. They will email you privately so no one can see they do to help their customers or fix the cheap material they use and sell for $1800. And the bag cant repair. I would have much preferred to wait until the store reopened but she also advised that I only have 30 days regardless & it would not be honored if I waited until the stores reopened. The stitching on the handle started to tear so I took it into the Collins Street store in Melbourne on 6th May to be sent to Singapore for repair. LV has work to do in their service and after-care procedures if they intend to build and retain customer relationships going forward. Forgive me if my English doesnt make sense easily. This profile has not been claimed by the company. Before a week I noticed some white big stains over my bag. Out of the three to four customer service reps we talked to, only one was actually helpful. Again purchased many things before, never from here and never had this happen. I was repeatedly told the store was extremely busy, and that they were sorry I was not getting a response, and was told they store had a lot of building works going on!! Just need to check back. The sites been having issue. I close the phone and I was in shock. Cant get past the Payment section using a variety of credit cards, even willing to use PayPal. Tried it on the website, App and Even another Laptop any guesses what that is? FAQ. I bought a Louis Vuitton Handbag on 7th December 2019 at Raine Square Murray Street WA for Aud2530. All you can do is make sure we get what we paid for!!! Good bye Louis Vuitton! Problem was not on their end. You could try to reload the site directly from the Internet. 10,500+ annotated designs for systematic inspiration. As since I have had surgery, I am unable to get off the couch so my phone is with me 24/7 and I have no missed calls or voicemail or text. No luck. She told me rudely, belittling me that she didnt like my attitude and she wont return the bag. There are other browsers: try browsing with opera, firefox or chrome. It is now February 1, 2020 and my order has still not shipped. Mass Merchant, Apparel & Accessories, Houseware & Furnishings. Hmm that's odd.. They nor I can call the store during this time of year. Ive had bags for $100 that lasted many years and not 1 crack. Try alternative website check: try to test website availability from another independent location like websitedown.info online status checker tool. Another 10 days went by with no reply. So now it would take longer for me to get what I paid for just in case and it's not even sure. 326 free articles covering 5% of Baymards large-scale e-commerce UX research findings. What is wrong LV Dubai Mall? My sisters have others luxury bags for so many years and they look like new. Their online is a scam and the customer service is absolutely horrible!!! We went to return a bag to the Louis Vuitton store, in Natick, MA. Frustrated at this point, I asked for more information on why. After calling customer service again, they stood by their answer and could not explain why I was given differing opinions. I purchased a Neverfull GM back in 2014. This is so unacceptable on many levels. After entering the store The assistant was even more cutting and rude. Will never purchase anything from LV again, poor quality merchandise and poorest customer service. After trying for 16+ days to place an order for 4 items, I am no longer a customer. I was planning to buy a different bag down the road when I had an income again as I used to love the bag however after this awful experience, I'll be taking my hard earned pay check to another company. I was becoming incensed with the standard of service. I recently noticed that the bag had "CRACKS" around the zipper.. Tried multiple browsers and mobile site as well. Then I was starting to thing that its definitely a canvas damage, but I couldnt find what cause it.. Then I remember that I used a hand sanitizer in spray into my room, but I said noooo, that cant happen from Hand sanitizer. To check this site's status instantly at a later time, bookmark this page. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. But I wouldn't recommend buying from Louis Vuitton until they get their quality issues resolved. You made a bag with a material who is very sensitive to alcohol and you didn't strictly advice not to use it Close to the bag. I emailed client services with pictures of the bag and told them what had happened. Some of the add-ons on this site are powered by. We value your privacy. They do not stand behind the craft and Im very disappointed. "Good Morning Amber, Please advise if bag is DEFECTIVE or normal wear and tear. I tracked the bag online and there was a note saying it could not be repaired and to call for further details. This is my first LV bag which brand Reputation I highly regarded previously. She said maybe they were afraid the plastic would crack more and they didn't want to damage the purse more in case it made it worse. They are supposed to respond within 7 business days. I received a gift receipt but yet still every time I call, They are asking for the purchaser. They may charge you double the amount from your credit card!!! THIS WAS MY FIRST AND LAST. I was extremely disappointed, frustrated and shocked by the standard of service received. My husband ordered Speedy 30 bag for me as a birthday gift to be shipped to our house. Customer service keep giving me no answer until the investigating is complete. She said it was the cracked plastic. It doesnt say anything about alcohol or hand sanitizer but it says to never use solvents to clean the bag." Anyway. She is the rudest salesperson and does not care about customers. So here we are now, waiting for my exchange but needing to go through the purchaser who will get all the correspondence via email. The truth is that they do not! In the past 2 years, I've purchased approximately 12 pieces (combination of in-store, but majority online). I ordered a speedy 30 online for my graduation gift to myself since it was not available at the store and had it delivered to my parent's address. They flood the store with sales reps, but to get something repaired due to defects is a nightmare! The girl who answered the call said she had no information. I completely understand the low ratings. How do I know I can trust these reviews about Louis Vuitton? What a disappointment LV has turned out to be. Bought a perfume online since there's no store close to where I live. The worst quality ever!!! I contacted UPS who advised that they are not able to accept a digital return label & I should have this return label in my box. This is especially thanks to perfect Product Page UX performance, but Louis Vuitton is impeded by broken Customer Accounts and poor Cart & Checkout. Sometimes a firewall or other security software is disabling you to visit a web page, and there is also a possibility that your ISP has some kind of network problems. Press question mark to learn the rest of the keyboard shortcuts. People paying a lot on this product. Well start sending you the news you need delivered straight to you. Our content is intended to be used for general information purposes only. I reported it only four days later the zipper where the locksets broke off went to unzip the purse and it broke off so this damage happen due to the prying off the lock this person. Copyright 2022 Consumers Unified LLC. This has never happened before with any of my purchase. Cant wait to receive my new item, thanks again Tia. All right reserved. I was trying to clean it with a towel and some Water and it doesnt seem to. It so transpired a phone call was made, but not on the phone numbers that I had left!! The sales personnel said he cant do much about it! Clearly, the 6-key holder was 1) stolen 2) not placed in the orange box.
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