Despite every effort to accurately duplicate each products color when scanned to our website, actual colors may vary. Thank you North Solar Screen!!! Group shades into rooms, and choose favorite, scenarios, and individual schedules. A Booster Battery Wand extends battery life to about 2 years. With the Somfy TaHoma shade motors can pair with a wide range of home automation systems. The Symphony double honeycomb fabric is easy to care for. **Shades larger than 96 wide x 94 high will require a horizontal sonically welded seam approximately tall . or its licensed fabricators or distributors be liable for incidental or consequential damages, or for any other damage, loss or expense, cost or fee associated with such damage. These guidelines take into consideration the heightened sensitivities of school populations. Housing box and side rails must be mounted flush with each other. Photographs showing damaged packaging and parts are required. To obtain service, contact North Solar Screen (866) 230-4700. Use voice commands with Google Assistant and Amazon Alexa products. Exposed Roll or Fascia : Fabric is 1 3/8 narrower than the tips of the roller. (Excessive Heat sources include, but not limited to: magnification of sun light through cubes of glass, heaters of any kind, ovens, candles, lighting fixtures, etc.) Shades must be mounted to the underside of a beam/ceiling or to the face of a beam/wall, and cannot be end mounted. Installing within 3 miles of salt water is considered salty air and changes the warranty on metal parts, not the fabric or motors. Horizontal seams are double the thickness of material and 1/2 tall (picture is blown up). Somfy is our upgraded motor, and is more expensive than our standard XQ5 Motor. Im very pleased. Make sure the fabric is flat. This shall be your sole remedy under this limited warranty. considers these things as normal wear and tear and residential applications carry a 5 year limited warranty. The shades have cut down on the heat and we can still enjoy the fabulous views. 10 year fabric warranty Phifer Suntex fabrics, Factory programs the remote to operate each shade. Simplicity motors and controls have a 5 year warranty. The fabric can be dusted with a soft, clean cloth, feather duster or lightly vacuumed with a soft brush attachment. Minimum clear height above opening is 4 1/2, We will add 5 to your opening width for the side tracks. Motorized shades do NOT have a manual override so if there is power out you will not be able to fully raise the shade. Use a mild soap (like lux or Ivory) mixed with lukewarm water. We may check historic wind speed data in your area. Repeat until shade is lowered. This will balance (level) the roller. Returns MUST be put in a box and then shipped to us. 10. IF INSTALLED WITHIN 3 MILES OF SALTWATER, cranks, housings, side rails, cables, and cable hardware have a reduced warranty of ONE year. Slight variations might occur between the sample and the finished product. Inspection of Defect: We reserve the right to inspect shades to determine if there is a manufacturing error. Again, these are custom products and CANNOT be returned for reasons other than warranty repair or service. With the help of the videos on your website, the installation went very well., We will guide you through the entire process, Somfy TaHoma: Home Automation with Smartphone App. DO NOT ROLL SHADES DOWN IN WINDY CONDITIONS! Fabric width varies depending on lift system and headrail option. Fabric zips into side channels. Rinse by immersing in clean water. Good luck going forward, we know your business will be successful., Dear Debby, It will retract when light dims because of nightfall, clouds, shadows trees etc, If sun sensor has lowered shade but wind exceeds your setting the wind sensor will override the sun sensor and raise the shade, Once wind is reduced to below your setting for 15 minutes with sun shining on the sensor, the shade will lower, Passing clouds could possibly raise and lower shade many times a day with the wind sensor also raising it for wind, You may disconnect the sun sensor and operate it manually, but you cant disconnect the wind sensor as the shade will search for a signal from a disconnected wind sensor every hour and behave erratically, Requires Soliris hand- held remote to set sun sensor which can also be used to program limit stops (wall mounted remotes cant do it), These are solar powered so no need to plug in sensors, Set rain sensor from condensation/fog to heavy rain; snow will also activate it. Exposed Roll: Smallest shades require 2 3/8 (most shades under 84 wide) while wider and taller ones can take up to 3 3/8 or 3 7/8. Policy is subject to change without notice. Perfect for waterfront homes where high winds and the elements might be an issue. When winds higher than your setting is sensed for a duration of 2 minutes, the shades automatically retract. 5. The tracks must be hosed down on a regular basis to make sure they are clear of dirt and debris before lifting or lowering the shade, or it will not function correctly. We can even feel it is cooler inside the house too. A. Chestnut 3% Openness, Bronze Housing & Sidetracks, Dark Bronze 10% Openness, Bronze Housing & Rails, Dark Bronze 5% Openness, Bronze Housing & Rails, Carbon 3% Openness, White Housing & Rails, White/Gray 3% Openness. These solar shade fabrics do not contribute to indoor air pollution making them an excellent choice for all interior projects. We can ONLY REPLACE, we CANNOT REFUND for damaged shipments. Great product., Q: What is the depth required? Get daytime privacy with full vision out. All moving parts, such as cords, will eventually wear out and fabric may fray. The instructions were clear. If commercial spot cleaners are used, they must first be tested and allowed to dry on an inconspicuous area to ensure compatibility. This pile brush helps with unlevel ground surfaces to keep the system sealed. Battery life is estimated based on raising and lowering the shade once daily. Seams opening 3. We will take your credit card information, which will only be used if the defective motor does not come back, or if it is found that the motor was damaged by water or other abuse. Therefore you need to be certain that any slight variations occurring between the actual color, and the representation on our website, will be acceptable. If shipping damage exception number is not obtained from carrier, all damaged/missing parts are replaced free of charge if reported within 4 business days of delivery. XQ5 motor doesnt have an antenna in the cord, so the cord can be cut as short as needed. *Since it is very pliable, vinyl can easily be scratched. If expedited shipping is desired, you may pay the difference between Ground and expedited shipping. We will also add 7 to your tallest opening height. Dry by hanging the shade in a rolled-down position. Defective Bead Chain Drive Unit, DAMAGES IN SHIPPING: When you receive your shipment, if there is any sign of damage to the outer packaging, you MUST notate that there was such damage on the bill of lading when you sign it and send us photos of the damaged packages and shade products. Chain Operated, Exposed Roller: Total 1 3/8 (3/4 on chain side, 5/8 on idler end) This is usually caused by the installation not being level; the shade will roll towards the higher side. Due to these variations we recommend that when identical products and colors are to used for more than one opening, that they all be ordered at the same time. If reported within 60 days of receipt of the original order, replacement parts/shipping are free of charge. The Blackout Shade can roll over the Film Shade to give you day & nighttime privacy. If reported 61 days or more after receipt of original order, replacement parts are free BUT YOU PAY SHIPPING. Normal wear and tear is not covered. They are absolutely wonderful and really cut the sun and heat. The external mounted Helios System provides flexible mounting options for low light areas, Provides use of solar power in low light areas up to 40 away from shade. For outside flush/surface mountgive us your opening dimensions. Create as many rooms as you want and up to 6 favoriterooms managed from the app. Metal Components are made of corrosion resistant materials (powder coated aluminum, powder coated steel, stainless steel, or galvanized steel. Blackout cellular fabric is easy to care for. Motors can be butted up to share an outlet. Therefore you need to be certain that any slight variations occurring between the actual color, and the representation on our website, will be acceptable. Nothing got wet nor ruined. Gap is the same on each side. Because they absorb the solar radiation before it passes through and needs to be reflected out, they keep the interior much cooler. will not assume responsibility for any labor installation problems, whether measuring or installing,( including NBI and including the installation of in-warranty replacement parts.) Please see our slide show on the Products Page that shows how carefully and meticulously our shades are manufactured and shipped. Not recommended for metal areas like fully steel or aluminum pergolas with metal slat roof or metalized glass panels that radiate excessive heat. Stop the shade if it is not operating correctly. If fully enclosing the structure one should be ordered with a crank or one opening left uncovered as an emergency egress. We are EXTREMELY happy with North Solar Screens. We could not be happier. It fit great and blends in beautifully. We recommend a light feather dusting on a regular basis. Wind may stop the shade from going down. If the Simplicity product fails within this 5 year period, we will repair or replace it free of charge. Withstands winds up to 50 mph(free standing) North Solar Screen cannot be responsible for dye lot variances. Do this on small surfaces to ensure shade is completely dry before re-rolling back around the tube, otherwise permanent marking of the film surface may occur. Our patio is usable in the afternoon now. Vinyl shades should not be folded and stored for an extended period of time when damp or wet. Again, these are custom products and CANNOT be returned for reasons other than warranty repair or service. You can roll your shades UP when it is windy, but NOT DOWN! If the product requires warranty service it must be returned to OEM together with the original sales slip or other valid proof of the original date of purchase. Rinse thoroughly. North Solar Screen, LLC. If the Somfy product fails within this 5 year period, Somfy will repair or replace it free of charge through your end product supplier. Hello, Your Grande Shades have made a tremendous impact in the use of our pergola. This warranty does not apply to any RollEase clutch subjected to unauthorized repair or alteration, or to misuse or abuse. GEI is an independent, non profit organization founded to create healthier indoor environments which improve public health and the quality of life. When it is rolled up, it is hardly noticeable. View external solar station mounting options*, Dimensions of External Mount Bracket: Width 3 5/8, Height 2, sticks out about 2 3/8. Regular dusting with a feather duster or vacuum cleaner brush is recommended. We do not warranty batteries. Exterior Solar Shades are the best defense against the heat. warrants that its window treatments will be free from defects in materials and workmanship for as long as the original residential purchaser owns the product, provided that the product was installed properly and in accordance with the installation instructions. When intensive cleaning is required the colored (room) side can be cleaned with a wet cloth. Just wanted to let you know we received and installed our solar screen and Housing must be level. Motorized shades do NOT have a manual override so if there is power out you will not be able to fully raise the shade. The darker the material, the less visible the seam. If you see mildew on the fabric or do not see any but know it is a problem in your area periodically scrub or sponge the fabric with a commercial mildew remover or 1 part bleach to 3 parts water and rinse thoroughly. In no event shall RollEase, Inc. be liable for loss of anticipated profits or for special, collateral, consequential or incidental damages, direct or indirect. It fit great and blends in beautifully. 1 channel remote offers control of 1 motorized shade system. Avoid rubbing too hard. It also has a clear plastic wall bracket. Dear Debby, We are very impressed with the professional and courteous way we were treated from the first phone call until the shipment arrived. Because they absorb the solar radiation before it passes through and needs to be reflected out, they keep the interior much cooler. We are happy to send up to 6 swatches per openness. They started in Europe as a way to keep buildings cool. We may require you to speak to factory personnel for assistance troubleshooting to determine what parts need replacing or if the product needs to be remade. An Advisory Board, made up of indoor air quality, public health and green design experts reviews the GREENGUARD Certification program and assures its acceptance. Look for electronic anti-static sprays such as 3M and Endust for Electronics, available at home improvement centers, hardware stores and cleaning supply companies. We are not responsible for the payment of any labor associated with the re-installation of parts or shades. XQ5 Initial set up, pairing the remote, setting the limits, We take orders by phone to help eliminate costly mistakes. I do not normally write letters, but our experience with your company has been beyond what we expected. If the Simplicity product fails within this 5 year period, we will repair or replace it free of charge. They do not set the top and bottom limit stops, Motors can be ordered on the right or left and plug into a grounded outlet, Hardwiring requires installing a shut-off switch for each motor to disconnect each separately from power should you need to reprogram, Motors are 120V and draw about 1.6 amps, operating temperature range is from 14 to 140 degrees F (-10 to 60 degrees C.), Order housing box to prevent water from shorting out the motor unless installing into water tight pocket. Thank you all. If you have trouble with your motor, contact North Solar Screen and let us have you work with Tech Support.
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