PS no one at their customer service ever picks up the phone. Veteran this is unacceptable. Ive had to go to the doctors twice due to the extreme pain from back spasms, with this chair being over stuffed. We do not have indoor pets. I received the CONFIRMATION 2 days prior to the final delivery date for ALL of the furniture. Today is 12/17, they came to pick up the barstool.and they said they were only scheduled to pick up NOT DELIVER. Honestly I wouldnt even give them a star, we ordered our couch in June. Every time we go in, we are told we cannot be helped because there is "no store manager in the store at this time." Thanks David T. I think one star is too much. This has been a nightmare. BUYER BEWARE! So he told me i was supposed to be reciving my delivery by 08/22/2019. Give us back our money how mean and heartless can you all be to a family with kids for Christmas I then asked if we wait this next date and we don't get it can we get our full refund without paying 10percent she said yes and wrote this on our reciept and initialed it then I asked for a confirmation email she den consulted with someone else tricked me that she wanted to confirm d next date and scribbled over the 10 percent waver I took my reciept from her and she started acting all crazy like I was gonna do anything to her I was over the counter a thick counter with my 4 yr old son and husband ..there is no way I could do anything to her but because we are black d cops where about to b called if not called ..the sales man could not b bothered ..now we are left with no furniture for Christmas . Plus I had to send them an additional picture of the entire couch, not just pictures of the problems. Customer service goes to talk to manager, comes back and says it was approved, should be done within a week. I first ordered a sealy and it was firm and i liked it, however i mentioned to them I would like a pillow top. When it comes to Ashley HomeStore's top finds, there are a few requests that customers make again and again. I absolutely hate when associates don't listen to you, try to push you to buy the most expensive items in the store, just so that they can make commission. I even purchased the extra warranty but that was just a waste of money. Whoops sales rep actually selected the wrong furniture for you. They don't call you back when they say they will to give me more information. We were promised a refund on delivery and never received it. Finally, June 2022 we have all the pieces. I received a couch, an expensive one, had to pay extra so they'd bring it in, not leave it on the porch! He asks why. The manager came on the phone and explained that due to store policy any order cancellation will result in a 25% restocking fee. It is impossible to talk with any rep, local or national on the phone. (A) AERY IMPORTS. Ashley 3pcs sectional available in stock in different colors. Ashley furniture and customer service are extremely poor! I called again a few days later to make more adjustments to my order only to find that the store HAD NOT CANCELLED MY ITEM BUT HAD SUSPENDED THE DELIVERY INSTEAD. After he refused to wait for her to take her lunch she says "I guess I can help you before I go" WTF?!? As for customer service; I was told to email pictures to the email address given to me by the in store rep, so that I could get the sofa fixed from the delivery guy's hand going through it. This is how they delivered it. After walking around for about 10 minutes, a sales person talked to us because we passed by here (not because she sought us out). I'll never but thir product again. WE HAVE BEEN VERY PATIENT BUT ASKING YOUR CUSTOMERS TO WAIT 6 MONTHS FOR THEIR MERCHANDISE IS DEFINITELY NOT GOOD BUSINESS PRACTICE. Call the main line and the reps tell you they cannot do a thing, that I have to go into the store. The living room furniture was delivered by a great team, had no problem. This caused multiple calls to be done in order for this to happen. THE RAILS WERE THE WRONG ONES!!!! I like the product but sales & direct distribution make me hate this company. I did not take well to this and explained to her that the problem is not from something we did and a mistake by their team and we got reprimanded like some children speaking loud. Just got a leather couch for a great deal! Worst purchase I have ever made and I will tell everyone I know not to shop there. For future shoppers please read all of issues and think twice. She refused delivery. Almost no sales reps and ones available don't want to do their jobs. We called to try and get it sorted. My mom will be going to the bank in person to file a complaint and disputed the charges. The sales people at Ashley's don't give a flying fuck anymore about their customers. Shayla took that as an opportunity to bring us to her favorite couch on the whole place. We call, no answer, we call again and are put on hold, only they didn't put us on hold and the receptionist was talking about her vacation coming up. Early 2020 the padding under the fabric of the non removable cushions started shifting and the sofas squeaked when reclining. this company is absolutely unreliable!! The mattress protector I paid for never arrived, even after I called the store and informed them it was missing. Use better words. First of all, Ashley has some nice furnitures and their prices are reasonable UNLESS they give u extra discounts on top of the discounts, and this was how I got into this scam! Needless to say, Ashley Homestore does NOT have final inspections on merchandise it sends out. My family needed a new couch and were moving in July. Let me be clear here, and state that neither my wife nor I are large people. If only I had an option to give negative stars to this torturous store! If they are not going to cover normal everyday accidental scratches why buy the plan. I called the store 6 times trying to get in contact with someone. Checked my mom's account on 12/21 and still no refund. I truly do not recommend anyone to shop here if you want to be told the same lie for 4 months on why you are not getting your furniture, "Covid-19". Nothing I can do right, so fine. Andrew was a very nice and frequently. Due to the poor material of Ashley products my sofa cushion covers keep wearing and I have only had the sofa a YEAR. I was actually told by the service rep that salespeople lie and I should never believe them! Not only that, there are NO PRE-DRILLED holes TO attach them. Moreover, this is the kind of DIY project you can complete in a day or less, meaning you won't have to leave your beautiful Kincaid furniture covered up for too long. We would have canceled it completely other than you get charged for that. But this experience has led me to a point that I have decided never to buy from Ashley. We are now at a lose for what to do. my family and i have been greatly inconvenienced by this company's lack of customer service and the accuracy to deliver accurate information!!!!!!!!! Call won't come. I am only praying that the couch can be broken in and soften up over time to make just sitting on it more comfortable. Want to know which is the closest to your home?Take a look at the handy store locator for more information. I dont think its fair that i have a $1700 bed no one can stand to sleep on. So much for customer appreciation. Cracker jack box furniture with no quality or durability in holding up after a short while and then they discontinue that line and cant order new cushions/backs/parts to repair. This is absolutely ridiculous to be waiting 2 months for a bed frame when we could have had it in the 1st place if someone slowed the fuck down!! THEY ARE VERY SHADY AND UNPROFESSIONAL. Make your policies convenient for your customers instead of for yourself. If you use one of these and buy something, Slumber Search may make a small amount of money. Once I got home and place a called back to Ashley directly and spoke to a female, she said the sale was voided and not sure why it's taking so long to process and the refund should take 2 to 5 days. When it comes to the most beloved options by Ashley, customers usually opt for more expensive leather and plush options. I just want them to come get the thing and give me my money back. I instantly called the store and ask to speak to Nakisha. They simply dont give a damn. Terrible customer service and lies to customers don't buy from Ashleys. I can probably mach the stain close enough. They Opened A Case With Ups - Response From Robin - There Are No Updates Yet, As Ups Is Still Reviewing The Claim. Since my furniture will not be delivered until next week i will be at the store tomorrow to be refunded my money for a warranty that does not cover anything! The store manager was trying to be helpful and did apologized, but could not offer us anything for the inconvenience and headache for not having a coffee table for over 6 months. This was my first home purchase and I did it all on my own so I was so upset with the damage. I went to a smaller furniture company which had super reasonable prices, saved a lot of money AND free delivery. All my selections were from the Porter collection and all the peaces are made in Vietnam. I was looking at mattresses with my husband, of which there were only 3 brands to choose from. The whole interaction made me feel confused and de-valued. On May 8th, nearly 5 months later, I was told I would receive my desk. DO NOT EVEN THINK OF SHOPPING HERE! Cushions are constructed of low melt fiber wrapped over foam. Oh wait we can. He took a third day off work. I should trust that you people can get sh*t right the first time! Me and my family had the worst experience and traumatizing moment with Ashley home store in Emeryville Ca. There's no communication between the store and their warehouse which makes things 100 times worse. That is unacceptable and will not be my story. So I call customer service to inquire, and lo and behold, I get told that there's no order placed for delivery for us. The first photo is to illustrate how the sleeper attaches to the sofa. Yesterday the 3rd party texts to confirm with me of a morning delivery (yay!!). What is going on with this company!? They then delivered damaged furniture and would not refund. Had I known I very likely would NOT have made this purchase. Stella my sales consultant greeted me when I entered the store- let me browse, but checked in when I had questions. I ended up buying a couch, mattress and box spring (from online) and Kevin mentioned a warranty that would cover anything and EVERYTHING. Delivery guys tried going through the garage and front door but still unable to get through. I am going furniture shopping tomorrow in hopes I can find something that can be delivered in less than a month, and will gladly cancel this order. Purchased and then vacuumed wrapped and put into storage. Needless to say, that didn't happen. They have a very big floor set up and also lots of styling ideas for your home. Stylish accessories to compliment your furniture. We cancel delivery to cancel order November: I go in to cancel order. It also tells me that they dont guarantee that you will receive your furniture in good condition or that it might have some small defect, which they would gladly repair as part of their warranty. What the heck. That may sound okay but my concern is I received a defective product (small as it may be). Laid on a few mattresses for 20 to 30 minutes and decide on one. I have probably spent 12 hours on the phone trying to get this resolved. However, we trusted his abilities to understand the difference between regular bedrails and raised platform bedrails (we were getting storage under the bed, so the rails needed to be raised). It's a lot of people that know me in the music world . Its easy to take a shine to this wool-covered pouf. Found out the the warranty is through a 3rd party who doesn't do cleaning. Can we get our money back so we can buy furniture for Christmas. He walked my through the showroom and we sat and tested bedroom and living room sets. They can classify everything as normal wear and tear. It never came into the house! Now I Was Told Its From The Day I Purchased The Furniture I Need To Start Paying And Interest Will End In March. Save your money and time and headache and do not purchase anything from Ashley FURNITURE. This really infuriates me because we were told the items we ordered were IN STOCK. The furniture was delivered and could not be completed because the parts was missing to the bed. Specifically, Ashley acknowledged that no loveseat ever left the factory. Wear and tear!!! I will never buy from Ashley furniture as long as I live. I felt great leaving there. It was rolled up in the truck. We never received anything and we have cancelled GIVE US OUR MONEY! Now all of the sudden the couch is gone and they have to make a new one. They show up with 3 pieces when we were supposed to have a total of 6. We purchased a chaise lounge sofa along with the living room set and immediately after the first delivery, we had our first issue. After several calls, Emails, and contacts with the unprofessional rude customer service, finally they arranged for the replacement delivery, so I got the replacement part after 2 months!!! Not worth it. Pretty sofa but design and construction not up to my expectations. 2- treated like I was bothering them. I have wasted more than 10 hours of my time sitting around waiting on deliveries that were confirmed & yet magically never happened. Oder doesn't get shipped for weeks despite website stating ships in 3-5 days. Have a gander at the NapMaker5000 Just TRY and finish a movie on this thing I dare you! Non smokers Few imperfections ( shown in images) Pick up only ( Barrhaven). I ordered a small dining set on August, 2020, they told me to wait until the end of October, I agreed, nothing happened, I try to contact the store over the phone, they never answered, they don't send you and email or call you to tell you about the delay, so I had to go to store to know the status of my order, they told me there was a delay and that now the delivery day would be November 8th, 2020, of course nothing happened, the salesperson Donna Whelan gave me her card with her cell phone number and she never answered either, I came back to store on November 12th, 2020, the manager came over and told me that now the delivery day would be November 29th and that he was not sure that could happened, so irresponsible. Upgrades to a memory foam sleeper for the sofa- thickness and comfort level are comparable to a regular mattress. I will NEVER buy from Ashley again. I received a confirmation email for that. - If interested please include your postal code - Available to view as well! Wednesday the delivery set the mattress on the bed and told her to let it open up and not to use it for 24-72 hours. I get that your job as a sales person to get people to buy stuff to make commission but when they tell you NO that means NO! I am really trying to be patient ,however my patience is wearing thin.and with good reason. My bed has been on the floor now for 2 weeks. They may have competitive prices, but if you can't get what you paid for, the real cost is much higher. The receptionist at the time was very polite and explained that due to COVID most orders are on delays. I made a purchase In store late last month to be delivered today today I was called that some of my purchase was back ordered and I won't receive till 24th. Why is it up to me to double, triple check on my delivery?? They were so Kinda and patient with us. Seating covers can be removed and washed in washing machine. We're talking a massive 150 lb. She is great! I waited to put the bed up cause I was going to let a man put it together thinking that I did something wrong the 1st time. I bought a couch about 6 months ago and the springs and cushions are totally shot. Dining table chair backs and cushions started coming apart and chairs definitely aren't real wood (although it was their top of line and looks are beautiful in store, so my fault for not truly inspecting quality in store of chairs since table SEEMED sturdy). He left I assumed he would be back to fix everything nope never saw the repair man again I reached out to Ashley over & over again they never responded didnt return my emails nor my phone calls. Once I got the recording and was on hold for 29 minutes. How ridiculous! Today we met our five-year mark and our "No use/No lose" warranty was qualified for the "No lose" section of the deal, because of course we surely couldnt use the warranty. I wanted an armchair and stopped by here before checking out Ikea again. We told customer service, if what we said was not true, then why would we call them within 5 minutes after delivery? I wasted 5 figures worth of my hard earned money to be treated like trash. We were told by our salesman that we would receive a $300 gift card. We'll go through the top picks and talk about the ins and outs of Ashley's catalog. I have had it for 5 nights and have not had even one good nights sleep. I said there were 5 pages! I called Ashley and they said someone would get ahold of me. I said, "absolutely not!" Steve told me if ANYTHING went wrong with the table they would replace it. We tried to explain the situation but no one would listen to us. They sell junk that won't hold up, and they will not, I REPEAT WILL NOT! I sent pictures of the damage to my sofa, and they first said it looked like the seams were split apart and to contact manufacturer. As for the mattresses, he engaged us in a scientific process that determines the mattress that is best suited for us based upon weight and sleeping position. He apologized and told me he was going to add a different matress that was in stock.
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