If you subscribe, you can pick between an unlimited data plan and paying only for the data you use. I call Mint mobile and they tell me that they are a prepay company and they don't lock any phone to there carrier and Gave me the account number and Pin to port my number to Xfinity. But every other mobile company has the added security of a PIN to prevent unauthorized porting," jim5359 wrote. I try to tell her that doesn't matter and I believe there is no way around that. (Comcast's help site for switching carriers suggests this is to make things easier: "We don't require you to create an account PIN, so you don't need to provide that information to your new carrier.") When youre making the switch, have the address and account number of your current plan with you, as well as your password/PIN (if applicable) to your old account. Sign up or login to join the discussions! Verizon includes 5G with its Play More and Do More unlimited plans, which start at $80 for a single line; the $90-a-month Get More plan also includes 5G. The service is great, customer support needs a bit of work. This is a brief overview of Xfinity Mobile and how to get the information you will need if you wish to port your phone number out to a different company. Jon Brodkin While your geographical location may be a determining a factor, number porting usually lets you keep your cell number when switching carriers. Verify address; Account number is under the Service section. Available for Comcast customers only, Xfinity Mobile offers both by the gig and unlimited plans. Be specific when talking to your new carrier about any hidden fees and have them clearly explain what will and wont be covered in the switch. We take this very seriously, and our fraud detection and prevention methods, policies and procedures are continually being reviewed, tested and refined. Some carriers charge subscribers as much as $20 per line in access fees on top of their regular monthly data plan rate, though for unlimited plans, those access fees are often baked into the monthly rate. Unlimited nationwide talk and text are included regardless of your data choice. Xfinity Mobile (opens in new tab) is Comcast's mobile provider, which sits alongside your existing internet and TV services. Blog | Legal | Dealers | Affiliates | Vendors | IoT | Press | Content Partnership | Business Resources | Mobile Data Calculator. 24/7 American customer service!No contract. For example, whereas 1GB normally costs $15, 3GB costs $30 and 10GB is just $60. Comcast indicated that the number-porting attack affected only customers who reused passwords across multiple sites. Call sales, per xfinity chat advice to place order. It's also got the added benefit of running on Verizon's network. Call support, finally terminate port request and i'm able to activate. "It should happen overnight, we have to do it manually". (Discounts are now available on additional lines of unlimited data.) Now I am trying to port in the number and is says that they have a error on there side . First, you'll need a 5G-ready phone, but those are more readily available at different price points. He's written about phones for over five years and plans to continue for a long while to come. Read our affiliate link policy. Device-payment options and flat pricing both compare well to other carriers, so while the need to purchase a new device is inconvenient, you at least have solid options at reasonable prices. I returned the iphone 7 from xfinity mobile, because they weren't able to port my number over due to their incompetencies. WIRED Media Group Ad Choices. Some people might balk at buying their data up front, but it does result in long-term savings. Will you Accept These Surprising Facts About the Bachelorette? Service comes via Verizon's towers and Comcast's network of Xfinity hotspots. I asked for the tracking number and he said he did not have it, he had to transfer me. Xfinity Mobile's prices vary from $15 a month up to $60 a month, depending on the options you choose. United States mobile virtual network operators and wireless communications service providers, | Dealers | Affiliates | Vendors | IoT | Press | Content Partnership | Business Resources |. Join the Ars Orbital Transmission mailing list to get weekly updates delivered to your inbox. I finally walked into an xfinity store where the supervisor of the store was rude and treated me like trash. If you want HD video at all times, you can pay an extra $20 per month. You'll only pay $5 for it since Google won't charge you for the remainder, unlike Xfinity Mobile. Mint Mobile is one of the best values out there. In addition, customers can further protect their Xfinity account by signing up for multi-factor authentication," Comcast said in a statement provided to Ars. Now I'm told there is no way to get the number ported back because the person transferred the number to Simple Mobile and put a PIN on the number. With four lines of data, you're paying $120 each month, which breaks down to $30 for each line. If you're porting a number for a landline to a new mobile provider, be aware the process may take from four to 10 days. We recommend that customers use unique, strong passwords. We are reaching out to impacted customers to apologize and work with them to address the issue. In other words, there are better international data plans. Xfinity Rewards' Summer of Free offers premium shows, movies and more at no extra cost, Plan a Vacation Based on the Settings of Your Favorite Reality Shows, Xfinity has the fourth season of Stranger Things on Netflix plus bonus content on X1, The Xfinity Editors Present: 100 Essential Reality TV Series. According to Comcast, if you transfer your number to another carrier, your Xfinity Mobile service will be automatically canceled. Hello, I am really agravanted with Xfinity Mobile customer service. A Comcast spokesperson declined to tell Ars, saying the company doesn't want to provide potentially helpful information to criminals. I finally got in touch with them again to be told they hold orders for 72 hours and they did not see any order in the system. In Comcasts case, thats Verizons network including 5G coverage coupled with the internet providers own Wi-Fi hotspots. As another review said here, they are a monopoly and think its ok to treat customers like trash because they know its hard to get broadband through any other company. Hotspot speeds are similarly capped at 600 kbps. This entirely. Xfinity Mobile: from $15/month for 1GB (opens in new tab) Comcast told Ars that it does not send out paper bills for Xfinity Mobile and does not include that account number in emails to customers, cutting off two potential ways that attackers could get the account number. A Data Saver feature lowers video resolution to 480p and slows down hotspot speeds to 600 kbps, all in the name of preventing you from going over your data limit and racking up a higher monthly bill than you counted on. So far it is 45/month according to the bill online so far and no extra crap that other carriers do like smart phone charges. Why do a lot of reviews get things wrong? That's lower than the major carriers' thresholds. Comcast also did not say when its new PIN-based system will be ready. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement (updated 1/1/20) and Privacy Policy and Cookie Statement (updated 1/1/20) and Ars Technica Addendum (effective 8/21/2018). Won't activate, port still pending. I worked in a Verizon call center previously and got 10/hour living in WA. - Mar 1, 2019 7:45 pm UTC. In the first 30 days, you can cancel and return your device for a full refund, minus a $35 restocking fee. Even with the new discounts on multiline unlimited plans, you can still find carriers with more attractive options. You can use the information below to get your Xfinity Mobile account number and password. As you consider switching phone carriers, keep these tips in mind if you plan to keep your current phone number. Hold 20 min. Using Wi-Fi instead of a cell tower should typically represent a boost in speed, and if you arent on the unlimited data plan, it will help save you data charges. Should you opt for Xfinity Mobile, be sure to enable two-factor authentication for your account and get a PIN linked to your account, as some customers have reported that their mobile numbers have been hijacked. I tried them and I'm very happy with the service. Hours: 24/7 Customer Service. That rapid growth didn't happen because Comcast started erecting its own cellular towers. Subscribers have the option of moving between the By the Gig plan and unlimited plan at any time without penalty, so if you just have the occasional heavy-data-usage month you could make the switch when necessary. Like other carriers, Xfinity will slow your speeds if you go over a set amount of data 20GB during a month in this case. Shipping takes forever. Xfinity Mobile is available exclusively to Comcast subscribers. This is a Glitch on Xfinity system and no one want to assist. Comcast did say that it had already implemented its "additional safeguards" shortly before hearing from the Post. That means that an attacker who acquired a victim's Comcast account number could easily port the victim's phone number to another carrier. That means Xfinity customers who pay $45 a month for unlimited data are getting access to 5G for around half the cost of what Verizon customers pay. "I was told that Xfinity Mobile does not allow adding a PIN to your number and the PIN is 0000 for all numbers," jim5359 wrote. iPhone users will notice an up-to-date selection. I like that Xfinity finances the phones like I had with T-Mobile but I left them because of spotty service where we moved to. Please contact Best Cellular customer service if you need help or cant find what youre looking for in our list of United States mobile virtual network operators and wireless communications service providers. That brings me to Xfinity Mobile. If you're on the By the Gig plan, you will only be charged for the data you used between the start of your billing cycle and the day you cancel your service. But Comcast declined to describe the recent fix in any way, saying that information could help attackers. That Comcast help page was edited this week to remove any references to the account PIN. Xfinity Mobile launched in 2017 and has since grown to 2.8 million subscribers by the end of last year. Create an account to follow your favorite communities and start taking part in conversations. I have had their service for a few months now and it works well in the city, however when I travel to rural areas here in Utah ( Multiple different cities), my phone shows full bars including 3G or LTE, but you are unable to place a call or perform any other function as Verizon blocks you from their towers. I've submitted an FCC complaint, as well as a chargeback. Their system seems to know more than the reps. Comcast lies about everything, newsflash. The latter is the most interesting with what comes out to $30/month for three months ($90 up front). Here's what Comcast said about changes it's made and will make: We have also implemented a solution that provides additional safeguards around our porting process, and were working aggressively towards a PIN-based solution. Meet that criteria, and Xfinity Mobile service could be yours, with unlimited talk, text and data only costing you $45 each month. One of Fi's best features is the refunds for data you don't use. Mint Mobile goes even cheaper at $30 a month, though to get that rate, you've got to commit to a year of service. Xfinity Mobiles unlimited plan costs $45 a month for a single line of data. In no way that i've "damaged" my device NOR established an icloud lock on the returned device. I've filed an informal FCC complaint for my issue as well. The phone cost the same and the bundling only benefits Comcast. Tom's Guide is supported by its audience. Unlimited plans restrict video resolution to 480p when streaming over cellular. New York, If you go beyond 1GB, you are charged an additional $15 per GB. Hello @josetimbal, thanks for reaching out for help on our forums! Press question mark to learn the rest of the keyboard shortcuts. With Xfinity Mobile, its all about the bundling, as it is with Comcasts other services. As a customer of Comcast's Xfinity Mobile phone service, Whitted says someone was able to hijack his phone number, port it to a new account on another network and commit identity fraud. They say port is still in progress. Even after we dropped HBO and a few other channels our bill went down for 2 months then back up again to where it almost was with HBO. "I spent 2 hours on the phone with a nice Xfinity Mobile agent who really wanted to help me. Comcast to sell unlimited mobile plans that get throttled after 20GB. Please, save yourself the stress myself and others have already gone through and skip this company. They weren't able to even port numbers in unless you ordered a phone with the option to port your number checked off the bat - like they sent the phone ready to port your number. Several other low-cost carriers, such as Republic Wireless and TextNow, use this Wi-Fi/cellular approach. The Verizon 5G network launched in 2019, so it was only a matter of time before MVNOs like Xfinity Mobile were able to use the faster 5G service. No contract so no ETF (supposedly). Our look at what MVNOs are goes into greater detail on the pros and cons of getting your service from a virtual operator like Xfinity. You buy your data allotment up front in 3-month, 6-month or one-year chunks. We don't order any PPV movie or events so there shouldn't really be a change in the pricing per month. Either the iPhone 12 Pro Max or iPhone 12 Pro can be had at Xfinity Mobile. You'll even find a pair of handsets available for less than $200 the Moto G Power and Moto G Play. And unlimited plans just became more attractive to families, as Xfinity now offers discounts as you add more lines to your service. The World of eSports With Help From Xfinity. The problem was previously described on February 24 by a customer posting on the Xfinity community forum under the usernamejim5359. Families should also give Xfinity Mobile a look now that there are discounts on multiple lines. I decided to go to the bank and place a hold on any funds they would try to pull from my bank including my cable bill. There's a pretty good chance one will be Comcast told us a while ago that it has 19 million hotspots around the country and there are probably more now. Comcast told Ars that "less than 30" customers were affected by the problem, that it has implemented a fix, and that the company will eventually roll out a real PIN-based system to further protect customers. Jim5359 didn't know how the attacker got the account password. All rights reserved. They said they did not even have an order although I gave them a confirmation number. Are you considering switching phone carriers but don't want to give up your phone number? "Someone ported my Xfinity Mobile number without my authorization. Some rural network providers may also hold a waiver from their state government, in which case theyre not required to transfer existing phone numbers. Heres a closer look at the rest of the details to see if Xfinity Mobile is right for you. Thank you for signing up to Tom's Guide. The core of the problem: Comcast doesn't protect its mobile accounts with a unique PIN. I've taken the plastic off the packaging, to make sure it worked - I was waiting for the port to finish so I could use my device. But Comcast could have minimized the risk of attack, even for people using weak account passwords, by requiring customers to choose a unique PIN when signing up for mobile service. We check over 250 million products every day for the best prices. Avoid Xfinity mobile service at all costs, this service is not at all what they say it is. A bad security decision by Comcast on the company's mobile phone service made it easier for attackers to port victims' cell phone numbers to different carriers. Porting isnt just a convenience offered by the network providers its a requirement of the FCC. For wireless customers, getting service from an MVNO can sometimes mean a better deal than what youd get from a major carrier while still enjoying the same great coverage (though your speed may be "deprioritized" that means "slowed down" if there's a lot of traffic on the network). If you've got a supported phone, you send away for a free SIM card from Xfinity, and then sign in once you've received it to activate your account. Xfinity Mobile users pay no access fees for up to five lines. Their customer service has been pretty great, barring the MASSIVE back up they had after the $200 off promo. The problem was detailed yesterday in a Washington Post column that addressed tech problems reported by readers. With Comcast you get the same deal as anywhere else. They unlocked 4 $1 LG X Charge phones for me without problems and I'm crawling on their hotspots all over town without issues. Hope it actually does something. But Xfinity's change of heart on multiple line discounts changes things up. They claim that one phone is damaged and will not give me a refund. Just the broadcast fee. It's worth noting that Xfinity says that you can mix and match different lines, so that some members of your family can get unlimited data while lower-data users can pay by the gigabyte. Where we live Comcast/Xfinity is pretty much the only option for reliable cable/internet service. Do not cancel your current service before you port your current number, as its unlikely to work. It'll probably save me time and a headache. I call Xfinity mobile and went to a store and they say that Mint mobile have a lock on the number. They charged me a restocking fee by saying "device is damaged" AND "the icloud lock is on". Try calling their customer service: wait time always longer than an hour and representatives are basically useless. "I've since changed my password and added 2-factor authentication. And, of course, neither of those services require you to get your cable or internet from Comcast. When the transfer request is received and activation is completed, your old provider will automatically cancel your existing service. (A current promotion at T-Mobile waives the cost of the third line, so you're actually paying just $105 per month total.) I didn't even get jerked off for free. The biggest Pro camera system upgrade ever. internet), you can continue to make payments if you don't want to pay the remaining balance up front. However, if you keep at least one other Xfinity service (e.g. The fraudster loaded Samsung Pay onto the new phone with Whitted's credit cardand went to the Apple Store in Atlanta and bought a computer, he said. Thw lowest price for xinfinity is $0.00 to $45 the $.00 per month is with no data, you just pay the taxes, that is what I have now. It's included with regularly priced Xfinity Mobile plans. 2022 Cond Nast. Carriers generally use PINs to verify that a customer seeking to port a number actually owns the number. Press J to jump to the feed. Just to get the phone and service from them is a nightmare to work with. This MVNO costs $20 for unlimited talk and text and then $10/GB after (with $60/month for unlimited and $70/month for unlimited plus). I have never, ever had such terrible customer service in my entire life, including the government. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Visible, for example, cuts the per-line cost of its unlimited plan to $25 per line when you add four or more lines to a plan. Heres why you can trust us. Despite these requirements, transferring your cell phone number should only take a few minutes. At Tello, for example, you'll now pay $19 a month for 4GB of LTE data, $11 less than what Xfinity now charges for 3GB of data. Does this result in dropped calls? You can opt for any of the new iPhones the iPhone 13 mini, iPhone 13, iPhone 13 Pro, and iPhone 13 Pro Max. (Credit: Comcast)). They use Verizon cell towers, so if you have experience with them it'd be the same. What are the "additional safeguards" already implemented in Comcast's porting process? The agent lied to me. The default it uses instead is. 0000. I call 3 more times with Xfinity and they keep saying the same thing. You can also save money by buying the iPhone 11 or iPhone SE (2022). Xfinity Mobile does NOT require an account PIN. 72 hours passed and the number was not ported, so I called again. After youve signed up for your new service, call your old provider to make sure your service has been cancelled. Your cheapest unlimited plan option at T-Mobile costs $60 per month for the carrier's stripped down Essentials plan. The two most notable differences are you must maintain a Comcast subscription and your connection will automatically transfer over to a Comcast Wi-Fi hotspot when one is in range. I walked over to Verizon and got the same deal walking out of the store-new phone in hand within an hour. This clearly explain that my phone number is not lock as Xfinity mobile representative says all the time. Some rival MVNOs charge less for unlimited data at Visible, which also uses Verizon's network, you'll only pay $40 a month for unlimited data with taxes and fees included. For the most part, Xfinity Mobile works just like any other wireless carrier. Reclaim your freedom -- and your wallet! Your California Privacy Rights | Do Not Sell My Personal Information "We believe this has only affected customers whose passwords might have been included in previous, non-Comcast related breaches. You must login or create an account to comment. There are a lot of MVNOs out there, but Mint Mobile, Google Fi, and Visible come to mind as the Xfinity Mobile's chief competitors. Rather, Xfinity Mobile is a mobile virtual network operator (or MVNO), which piggybacks on the existing network of one or more of the major carriers. The MVNO has that plan exclusively, so it's extremely enticing for people who want one of the most affordable unlimited cell phone plans. I don't know If I should just cancel my order now. You can cancel your Xfinity Mobile plan within 30 days of your next billing cycle date and you are only responsible for charges for the current month on your account and any remaining device payments you might have. I was told I could get a new phone number with Xfinity Mobile, but why would I do that if someone obviously has my personal information and obviously knows about this security flaw with Xfinity Mobile numbers?". SUMMARY: I sold my soul to the devil that is comcast for 30 dollars a month, and they jerked me off the whole time. I understand that certain fees and taxes are unavoidable but my wife doesn't understand why we have to pay for regional sports and broadcasting when neither of us watch sports at all. I think the cable package is called digital economy. (Image credit: Xfinity Mobile combines Verizon's LTE network with Comcast's Wi-Fi hotspots. That gives me hope as well that they'll be better moving forward. Escalating to tier 2 support. Verizon 5G now reaches coast to coast, covering 2,700 cities and towns, though those speeds aren't much faster than LTE. Finally, there's Google Fi. Xfinity Mobile offers attractively priced plans compared to the best unlimited data plans from the major carriers. Well i've had the phone on for a day ish and the cell service + data works fine (Parker, CO). I will never give Xfinity my money again. Here's a story for you. I would love to get the new Note 8 and $45 a month for unlimited isn't that bad but it's not knowing what extras they will tack on as taxes and fees. You can now get discounts on additional lines with unlimited data. There are also rules about how to do it and how long it can take typically no more than one business day when transferring a number from one mobile provider to another. There was a problem. She told me I needed to file a police report in order for them to get my number ported back, which I did. Xfinity Mobile has the benefit of being one of the better options for Comcast customers (who wish to tie themselves further to the broadband provider). The included 5G is just the cherry on top. Your new provider will contact you when the transfer is finished, and your service is active. The MVNO runs on T-Mobile and has 4GB, 10GB, 15GB, and unlimited options. He loves nothing more than relaxing in his home with a book, game, or his latest personal writing project. For example, some major carriers offer a certain amount per line to buy out existing contracts or will cover up to a certain amount per line on early termination fees. Even better, get a free $50 prepaid card when you bring your phone to Xfinity Mobile. Guess how much that job meant to me? I am trying to Port in another line to get the offer of $200 back on a device or a Gift card . So you're saving $15 to $20 just by using Xfinity Mobile and its unlimited data plan. That approach can lower your monthly bill. "This number can't be ported" I get irate tell the "supervisor" i will use the new phone number and self activate, hang up. Sorry for the long post. After chat, email says port failed. PORTING: Finally get the phone. Comcast in 2017 launched Xfinity Mobile, a cellular service that uses the Verizon Wireless network and Comcast Wi-Fi hotspots. Time to get excitedApple TV+ is now available on Xfinity. Jordan is the Phones Editor for Tom's Guide, covering all things phone-related. Users that can get by on just 1 or 2 GB of data per month would also likely do well on Xfinity Mobile. When you call Xfinity regarding this issue their customer service department states that Xfinity wireless service is not guaranteed!! It turns out plenty of people are willing to take Comcast up on that offer. I returned 2 phones in absolutely perfect conditions(were out of the box for 1 hour). Shop now with Xfinity Mobile. Sir Terry Pratchett wrote something to the effect that evil and incompetent was preferable to evil and competent. Xfinity is a big monopoly and a SCAM. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Cond Nast. Discovery Shark Week is Here!
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