Please request a cancellation email if youre canceling over a phone call. You may want to get a glider or other accessory to round it out. We think it checks a lot of boxes and youll be happy. The lower clubhouse welcomes guests with a windowed door and ringing bell. Signing a shipment as clear and/or failing to note a shortage or damage removes WillyGoat and the carrier from any replacement responsibility -- the customer will be required to pay for missing pieces and related shipping costs. Inspection and regular maintenance will give you that extra few years. . . Heres what you can expect with curbside delivery: Receiving a freight shipment is not a difficult process, but you will want to be thorough. . . Oddly, there are a couple of pages with color, but I just think that it would be much easier to delineate pieces with a color palette. Be sure to take the entire product to a place where youve got enough room to spread it out and really know whats in each package. If a customer is not satisfied with their order, they may return it to WillyGoat under the following conditions: Returning damaged items requires pictures upon delivery and marked so upon delivery. Feel free to give us a call!888-920-4628. Check out the information weve already written about assembling it on your own, and potentially think hard about whether or not you should hire an installer. Please call us at (888) 920-4628 or email us at help@willygoat.com with any questions about this policy -- we are happy to clarify. We find the pretend kitchen and for it to be a decent way to interact, but in general, the Lookout Extreme does not offer very much by way of social engagement activities. OBSTACLE FREE SAFETY ZONE - 32' 4" x 27'11" (9.89 x 8.5 m) area requires Protective Surfacing. It is the customers responsibility to make sure there are the same number of pieces as the delivery receipt indicates. In the case where the order has been severely damaged in transit by the freight company, the customer should reject the shipment. We think KidKraft does a great job on this swing component. Missing, damaged, and defective parts ship from Gorilla directly. Youll find that installation is the most critical step in the process of getting your swing set put to use. If and only if the shipment has been damaged beyond recognition, has been rendered defective, do we recommend that you reject the shipment. If you cannot find an adequate listing of what to expect in your shipment, please call us right away at (888) 920-4628, and we will be able to help if it is during our normal business hours. We use cookies to make your shopping experience more enjoyable. e u, To reduce the risk of serious injury or death, you must read and, follow these instructions. Not intended for public areas such as multi-unit residences, schools, churches, Cedarsummitplay . The most common way for shipping a playset is via LTL freight. per child, Step-by-step assembly instructions included, Playset will be delivered curbside in 6 boxes, IMPORTANT: Product only for residential areas and with a maximum weight of 110 lbs. MAXIMUM VERTICAL FALL HEIGHT - 6' 7" (2.01 m). They say here that it should take up to 18 hours to put together the fort and swing plus another two hours for the tube slide, totaling 20 hours. often and give them to any future owner of this play set. In this section, we take a hard look at everything your kids will enjoy when playing on the Lookout Extreme. Take a picture of the paperwork and email it to help@willygoat.com as well. Orders in stock received by 1:00 PM CST should be processed within 1-2 business days. In our experience, KidKraft has always been extremely focused on the installation process. . KidKraft boasts a 10-year warranty for their wood, but honestly, there are so many limitations and outs for the manufacturer, I just would not expect a ton of help beyond the first 30 days for anything that isnt a small replacement part. Do note that they take 135 pages to accomplish everything, which seems excessive, but it just means that they have many large diagrams. Here you have it, the Backyartisan review of the Lookout Extreme wooden swing set by KidKraft. If you have any additional questions, you may call us at (888)-920-4628. There will generally be five boxes for the Lookout Extreme and we expect the typical pallet to be upwards of 8 feet long. In cases when there may be multiple items shipped for installation, installation will take place once all items are delivered. CAPACITY - 16 Users Maximum, Ages 3 to 10; Weight Limit 110 lbs. Within the first 30 days, theyll generally cover issues because it was likely a problem within their shipping or quality control department and they are still looking for a good review from you. Two hours after an order is placed with a credit card or PayPal, you may be subject to a fee of 3.5% of your total order amount to cover transaction fees as well as any restocking and shipping fees outlined before, which will be deducted from your refund amount. It just isnt that difficult to add color. Parcel packages may ship via FedEx, USPS, or UPS Ground services, depending upon the originations points availability and regardless of what is displayed at checkout. At WillyGoat, we do our best to communicate lead times for all of our products. Orders are shipped and received on Monday through Friday (excluding bank holidays), are typically in transit for 3-10 business days, and delivery times cannot be guaranteed. Your payment information is processed securely. Be sure to contact us at (888) 920-4628 if you have any questions in the process. KidKraft has a 5-year manufacturer warranty on wood rot decay insect damage; 1-year on all other parts. The instructions for the Lookout Extreme are well written and organized to follow closely. Heading down, or the double wave slide and 5 foot tube slide. When you make your appointment, we recommend that you also request the freight company call you 30 to 45 minutes before the driver actually arrives to avoid having to wait for the driver to show up. If you would like to cancel your order, please call us at (888) 920-4628 or email us at help@willygoat.com as quickly as possible with your concern. Beyond a few years, they likely wont even have a playset by the same name (they rotate models quite frequently) and may not have pieces for you. . After you place an order and it is processed, you will receive an estimated ship date via email. At #1 Philips head and and 9/16 wrenches, along with and 3/16 drill bits, you should have most of these on hand, but you may need to swing by the hardware store. Installation orders cancelled within 2 hours of being placed will not be subject to any fees. At WillyGoat, we strive to provide a low cost of shipping to our customers. For an even more thrilling ride, they can try out the Twist-n-Ride tube slide. outlining what to expect when receiving a playset shipment, information weve already written about assembling it on your own, quite a bit of detail in this playset maintenance article. This is on the higher end of what KidKraft offers, and youll see quite a bit of features and elements that will catch your eye. This playset will be a BLAST to have this summer! If we are able to accommodate your cancellation while it is under production, it will incur a 25% cancellation fee that will be deducted from your refund amount. Items shipped with Free Shipping does not necessarily mean that the item was shipped at no cost to WillyGoat. . It is very important that you be ready to take inventory and deal with the boxes and pallets. All in all, pretty good, but not heavy duty by many standards. Truly, the most fun on this structure could be the third-story lookout deck. Please review the Terms of Service for how we handle that situation and the Refund Policy for more detail regarding a refund. Our Lookout Extreme verdict: On the whole, the Lookout Extreme is pretty straightforward. Weight capacity information available here. No partial refunds will be given if the customer decides to proceed with the order. . Seven7 Signature Denim for $25.49 or $26.99 (Reg $59 $69)! . Unless expressly noted on your order confirmation, you will not receive a liftgate service or unloading from the driver. Delivery will be scheduled by the freight company via the phone number you provide on your order. We dont really give it average marks anywhere besides durability, but thats generally why you see a separation in prices across brands. FTL shipments have a short transit time as they generally go door-to-door. . Our Lookout Extreme verdict: We think that this is an average set. Not much in terms of getting across, but unique to the Lookout Extreme is a third story on the fort. Generally, it is well applied across all the boards. . Finally, we reach the section where we try to put a dollar value on everything we have laid out for you. Yes, that means most of your week, which is why it might make sense to hire this out. Please take and send all pictures and paperwork to help@willygoat.com in order to report damaged or lost items from shipment. . pg . . Everything $25 and Under + Free Shipping! You should have plenty of time to work diligently to unload the items. Follow the steps below to schedule customer pickup: WillyGoat should be able to offer a discount for a customer pickup, which must be arranged with WillyGoat prior to placing an order. The freight company may suggest you purchase a liftgate service when they call to make an appointment. The durability and stability of your playset is extremely vital to the longevity of the product. . Orders cancelled within 2 hours of being placed will not be subject to any fees. WillyGoat is proud to offer installation throughout the United States for most items! Have a boxcutter or pocketknife available to cut through plastic wraps and banding. . . Learn how your comment data is processed. Copyright 2020. WillyGoat does not assume responsibility for misdirected or lost shipments/parts or damaged/lost parts in transit from the customer in the return shipping process. In cases where WillyGoat has followed all of its published policies and the customer has still filed a chargeback with their credit card company, WillyGoat reserves the right to proceed with collection efforts and/or pressing charges for fraudulent purchases with local authorities. Unless expressly mentioned at checkout, liftgate services are not included in your shipping costs. I think its safe to say that you should probably take the normal precautions and inspect your playset with some regularity. Unfortunately, mistakes do happen and items can arrive damaged or incomplete. The Lookout Extreme wooden swing set by KidKraft gets an overall rating from Backyartisan of 4 stars. Do you want to check into the return policies for your retailer, but most stores bake the shipping cost into the product and give you free shipping. The Lookout Extreme comes with a max capacity of 16 children ages 3 to 10 years old. water slides and very large playground equipment) may ship via dedicated truck/van, referred to as an FTL (full truckload) freight shipment. The pallet itself is 8 long. The maximum weight limit is 110 pounds per child. Shipping invoices may be provided by WillyGoat upon request by the customer. This doesnt really seem to be the case for the Lookout Extreme. All right, lets jump into all of the fun from the childs eyes. . Commercial playground equipment, wooden swing sets, trampolines, park equipment, and other large items are shipped via freight with curbside delivery. *Youth & Adult*. Please refer to the refund policy regarding any questions about refund amounts for shipping. LEGO Sets & More Up to 20% Off + Extra 15% Off Purchases of $50+! Due to the high shipping costs of most WillyGoat products, actual shipping costs incurred by WillyGoat may be deducted from your refund, regardless of the shipping amount the customer paid. Questions? PLEASE REVIEW THE SHIPPING INFORMATION PAGE. . Shipments that have been rejected due to transportation companys inability to schedule a delivery appointment with the customer, customer is unwilling to unload according to the curbside service provided, for addressable cosmetic damage described in the Terms of Service, or for any other reasons unrelated to damage to the product will be refunded the full amount of the order minus a restocking fee of 25% of the purchase and all shipping fees and costs incurred by WillyGoat, regardless of what the customer paid for shipping. Depending upon the size of your shipment, it could take a little time as well. . The multi-feature Lookout Extreme Play set from KidKraft is destined to be the neighborhood hangout. The product being returned was not manufactured upon order, which includes but isnt limited to commercial grade play equipment, park site amenities, commercial grade swing sets, park benches/tables, and products where colors/stains/size options must be manufactured for a specific order. At its sole discretion, WillyGoat may make exceptions to specific sections of the Shipping Policy on a case-by-case basis only to the additional benefit of the customer without nullifying or changing any other part of the Shipping Policy. . We generally think itd be nice to have the playset around for a next wave of kids (or one of those special surprise children that may come). WillyGoat MUST have these pictures and paperwork as proof of a claim in order to process the replacement of damaged or missing items. Wed say that you should give it a total of 24 to 30 hours. We love pleasing the customer, but sometimes the product needs to be returned. In most cases, a customer should accept delivery of their shipment with slight damage that can be addressed with replacement pieces or touch-up paint. . In the event WillyGoat has to obtain outside resources to acquire payment for products and/or services rendered, the customer will be responsible for any collection costs and attorney fees associated with the claim. Playground equipment that encourages healthy activity, teamwork, & fun! . Please call us at (888) 920-4628 or email us at help@willygoat.com with questions regarding an item's custom status. When you consider that itll take 20 hours, that may be on par with what youre willing to do. .pg . . No matter what comes in the box, you can find the full instructions online. Most large items ship bundled, in a crate, or on a pallet and can be broken down to be carried off. As mentioned in this policy, please make notes in the shipping paperwork to receive those replacement parts. You will get what you see in the picture. Due to the overall size of the Lookout Extreme wooden swing set, it boasts one of the higher capacities offered by KidKraft. Please call us at (888) 920-4628 or email us at help@willygoat.com with questions regarding an item's custom status. . Here are a few reasons where WillyGoat may charge you additional shipping fees that must be paid prior to delivery: WillyGoat offers customer pickup at our warehouse in Monroe, Louisiana. 19, Installation of I . Here are the Backyartisan, ratings for each category on a 5-star scale. . Due to variations in demand and availability of raw materials, actual production lead times arent perfect and may vary from what is on the site. About Our Wood Limited Warranty . In order to continually clarify and update for changes in products and services, the Shipping Policy is subject to change without prior notice at the sole discretion of the Company. If you do, these items will come in handy down the road - youll be glad you have them. . In all cases, refunds may take up to 2-3 business days to process. It was originally designed by the predecessor company that was acquired by KidKraft, so it does feel like fewer corners have been taken. Tools required include a tape measure, carpenters level, carpenter square, hammer, cordless drill, screwdriver set, ratchet, wrenches, standard drill bit sizes, ladder, safety glasses, and pencil. We go into quite a bit of detail in this playset maintenance article on the importance of maintenance. . Here is the section where we take a look at getting around the playset. Quite frankly, KidKraft is a toy company and engineers their products as such. Dispose of any extra packaging materials. In many cases, a customer may want to accept delivery of their shipment with slight damage. With two belt swings and an acrobat bar in the middle, this is a nice set of options. This is different than your typical parcel service and will require you to make an appointment and possibly even unload the playset. / Warning Plaque . WillyGoat is a small business specializing in playground equipment for over 20 years. Take inventory of your product and secure it to your vehicle. Be aware that you may be responsible for disposing of the wooden pallet and packaging materials, though the transportation company generally offers to keep a pallet in good shape. Installations are scheduled on or around the date of shipment of the final item needed for installation. The more information you can include when signing the paperwork, the better. Taking the right measures and inspecting with some regularity will give you even more bang for your buck. Kids Shark Slides for $15.80 + Free Shipping (Reg $31.60)!
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