Starting from one side, force the first snap into place. Super sanitize (shock) the spa water to get rid of algae and other growth in the spa. Sometimes, your dealer may postpone delivery of your spa during winter storms because it can be unsafe for them to deliver a heavy spa with snow, rain, or ice on the ground. See the Priming the Pump section below for methods of removing air pockets from the pump(s). Interested in becoming a part of the Strong Spas team? Lower the door while gently pushing on it until you feel the snaps line up with the snap features in the ribs. If you need help doing this or this does not resolve the problem, please contact your authorized Bullfrog Spa Dealer. Save all Strong Spa paperwork, such as instructions, warranty card and model information regarding your hot tub. My spa has a Freeze Mode error code, what do I do? How do I get rid of debris in my spa water? No further action is required. The neutral connection must not have contact to the ground on the load side of the breaker or it will trip. Economy time: Every day of the week, 24 hours per day. Once this is done, grab the corner by the bottom and pull it straight out allowing the top snap to come free. Next, check for blockage in the pumps. With this brochure, discover the key features of Embark hot tubs, with details on specifications and optional upgrades that will make your hot tub one-of-a-kind. Contact your authorized Bullfrog Spas Dealer for further diagnosis. Spa accessories such as a scumball, leaves, or other debris can be sucked into the pumps and need to be cleared away. The factory default setting is Super Energy Saver mode. Step into a Strong Spa and experience an entirely new level of relaxation, calm, and tranquility. At that point, you would want to drain your spa, give it a good cleaning, and refill your spa. Standard mode maintains the desired temperature. If you do not hear anything when the button is pressed the button may not be working. While a soft cover works, it will never hold as much heat and save as much energy as a DURA-SHIELD Hardcover. NOTE: If you press the Temp button any time during Priming Mode, it will exit that mode and begin Standard Mode. Either way, we recommend to check-in on your spa weekly during winter months to help prevent freeze damage. From the durability of our premium pedestal base, to the strength of our industry-leading cabinet system, to our innovative Dura-Shield Hardcover with Lift Assist, being a DuraSport Series owner is easy, fun, and relaxing. Adjustable jets on X Series spas open and close byturning the outer ring. Its also a good idea to open the cover for just a few minutes a couple times a week even if your spa is not being used or lightly used so that the excess chemical gasses building up under the cover can escape. Which filter cycle (water care operation mode) should I use for my spa? Check with your spa dealer about local water conditions to see if your area has copper in the ground water. There are two nuts above and below the straps. Depending on your spa model, your spa has either 1,2, or 3 pumps. If neither of the above steps works, your heating system may be defective. If your spa is being delivered during the winter or you need to drain and refill your spa during freezing temperatures, you may be wondering if the cold weather mean you cant fill your spa with water. This can happen when running the pump during high ambient outside temperatures or due to excessive run times. If your spa pump is creating a burning smell or making excessive noise, the pump motor is defective. The filtration system will remove the smaller debris. Step into a Strong Spa and experience an entirely new level of relaxation, calm, and tranquility. These chemicals void the warranty. The entire FROG @ease System including a FROG @ease Mineral Cartridge needs to be replaced every four months. Each spa motor has a shipping bolt that can contribute to the vibrating noise and can be removed once your spa is delivered and installed. During periods of freezing temperatures, a spa that has malfunctioned may be subject to damaged plumbing or equipment as a result of ice buildup within the spa. Our innovative, foldaway steps and towel holder feature offers convenience and safety. To remove the door, start by placing a longer flathead screwdriver or short pry bar into the center of the snap feature and use it as a lever to pop the door out of the first snap. To help keep your spa cooler, adjust the spas filtration cycles to no more than three hours per day, and only one hour per day during the warmer summer months. Headrest discoloration and/or degradation is accelerated by high sanitizer use and improper ventilation after shock treatments. To keep your spa components safe from the cold, just turn your spa on as soon as it is full so the heater and pumps keep everything from freezing. Step 1: Electrical Reconnect any lighting or electrical devices on the door before installing. To prime the pumps, press the Jets 1 button once to prime in low-speed. We also recommend regularly cleaning all pillows with mild soap, water, and a clean cloth. We take pride in designing and manufacturing some of the world's most energy-efficient spas. Turn off power at the breaker. Contact your dealer to get replacement clips or purchase them from our online shop. Apply today. If your hot tub jets are surgingon and off, the first thing to check is your water level as it might be too low. People and their swimwear introduce most of the unwanted contaminants that cause foam and bubbles in a hot tub. Press any button on your control panel to reset the system. Featuring our industry-leading and patented dual-walled DURA-LAST cabinet and integrated DURA-BASE system that offers easy access to components, we give you peace of mind as a Strong Spas owner. Through its innovations, Strong Spas has imprinted its status as one of the leading hot tub manufacturers in terms of both quality and features. The door can then be dropped out of the groove on top and removed from the spa. Luckily, you can fill your spa in freezing winter temperatures. Do not drain your spa. Step 2: Door Slip the upper lip of the door into the top behind the lip of the spa. If you cant get a wifi signal on your Bullfrog Spa, first ensure that both the primary and partner units are correctly installed. Another reason your jets can turn off unexpectedly is if the pump has overheated due to the vents on the equipment door being blocked. Remember to cut power before removing any components. Why cant I get a wifi signal on my hot tub? Another method is to cut off power and disconnect each component then reconnect each part one at a time until the breaker trips. Next, check your filters as they may be dirty. This is done by placing a short flathead screwdriver below the corner and slipping it up partway behind the corner and using it as a lever to pry out the bottom half of the corner outward. Suggested use: Use when on vacation or not using the spa for longer than 2 weeks. Lower the door while gently pushing on it until you feel the snaps line up with the snap features in the ribs. Step 2: Remove door Carefully pull bottom of door out toward you. Interested in becoming a part of the Strong Spas team? Place door securely against spa flush with the side panels. How do I prevent a yellow water line from building in my spa? SAVE $1000s. If you are using the FROG @ease for Bullfrog Spas water care system, first make sure the SmartChlor cartridge is not empty. This will get rid of the foam almost immediately but will only be temporary, lasting a day or two. In addition, leave your spa cover open for at least 30 minutes after shocking to ensure the headrests are not affected. We take pride in designing and manufacturing some of the world's most energy-efficient spas. Bullfrog Spas are designed to function well, stay warm, and hold up through the coldest of weather and do not require winterization unless you will be leaving your spa unattended for 6 or more weeks. Apply today. Default Settings: The Default Settings option will restore all Water Care modes and schedules to the spas default settings. The filtration schedule shown on the screen will apply to the main filtration pump. Non-filterable micro-particulate waste (e.g. Do not attempt this while the spa pump is running. Combining eye-catching curb appeal with power and efficiency, the Summit Series is designed to bring you peace of mind and restoration for your body. Next, test your sanitizer (chlorine or bromine) levels. Spa will heat to set point at all times on the weekend (Saturday & Sunday). If you have no power, the fuse is good and the breaker is not tripping you may have a problem with the breaker. Remove any debrisyou find by hand or with a spa vacuum. Apply today. Our innovative, foldaway steps and towel holder feature offers convenience and safety. Repeat a couple times weekly as necessary. Your hot tubs pumps must be primed directly after filling to ensure correct operation of your spa and get rid of any airlocks. There will be 4 unions on a 1-pump spa and 6 unions on a 2-pump spa. From the durability of our premium pedestal base, to the strength of our industry-leading cabinet system, to our innovative Dura-Shield Hardcover with Lift Assist, being a DuraSport Series owner is easy, fun, and relaxing. Failure to do so could lead to corrosion, staining, or scaling to the spa and its equipment. In the descriptions of each mode below, economy mode means that the set point will be reduced by 20F* (11C), which means that the heating system will not be engaged unless the temperature falls to 20F (11C) below the spas set temperature. If your spas vibration noise level seems excessive, the first thing to check for is the spa motors shipping bolts. Never run the spa with the gate valves closed or without water circulating for any period of time. While loosening the top nut you must hold the lower nut steady to avoid bending the terminal post or damaging seals. When you are not planning to use the spa for six or more weeks, or when someone is not able to maintain the spa on a weekly basis, you should use Away mode. If the spa water has had algae growing for too long of a time, shocking the spa water may not be enough. 2021 All Rights Reserved. What do I do if my skin is sensitive to hot tub chemicals? You can also place a blanket over the equipment area to help keep everything insulated. To winterize your Bullfrog Spa, follow the detailed instructions in this article: https://www.bullfrogspas.com/blog/how-to-winterize-a-hot-tub/. Avoid using cleaning agents that leave soap residue in the water. Step 2: Door Slip the upper lip of the door behind the lip of the spa. The last reason your spa jets can turn off is if the pump motor is defective. First, make sure the in.stream2 unit is turned on from the topside control panel. Step 1: Turn-off the main electrical breaker to spa. If your skin is sensitive to hot tub chemicals, make sure to rinse off after you get out of the spa. This code does not indicate an error, it indicates that the spa filtration cycle has been suspended because a user activated the spa while it was performing a filtration cycle. Step 4: Remove drain cap. Replace the cartridge if necessary. Once you have determined which component is at fault, replace the component. If OHH is displayed on the control panel, this means that the thermometer has detected spa water temperature above 110 degrees F. Do not use the spa at this temperature. Why are my hot tub jets/pump not turning off? If the breaker does not trip after disconnecting the component, then the disconnected component is the source of the problem. Without the minerals, SmartChlor will not be enough to sanitize the hot tub. First, remove the filters and try running the spa without them. Simply turn the pump back on to start a new cycle. If it still trips with pump removed, plug the pump back in and onto the next component. However, using a hot tub in the winter is considered the most enjoyable time by many spa owners. Mold, mildew, and fungus like to grow in warm, damp places. Hand-tighten any loose unions. What do I do when my spa loses power in freezing temperatures? Fill the hot tub with a garden hose using cold water until reaching the fill line, which is normally 2 inches above the highest jet. dust) can also contaminate the water leading to cloudy water. The pump has primed when water is flowing from the jets. If the spa will not be used for at least two weeks, lower the temperature to the lowest setting of 80 F (26C) or place in low range heat mode. For ULTRA-TEC models, remove screws that hold the side panels in place. Filter cycle start time: 8:00 AM, duration 1.5 hours and 8:00 PM, duration 1.5 hours. Turn off the GFCI breaker before performing any maintenance. Contact your authorized Bullfrog Spas Dealer for repair/replacement. The door can then be dropped out of the groove on top and removed from the spa. Explore the tranquility of the Embark series. If you are in need of replacement parts or accessories for your Bullfrog Spa, first reach out to your local dealer. Your spa is equipped with a freeze protection mode. If your spa temperature is low, first check the thermostat to see if it has been turned down or set to low heat range. Why are my control pad and spa equipment not operating? Once removed, bend the straps up and turn on the power. During the summer, set only one filter cycle per day. Strong Spas is a global leader in the spa industry and one of the largest spa manufacturers in the world. Click the blue chat bubble on the right-hand corner to get started! The next thing to check is the suction fitting(s)normally located at the bottom of your spa shellto see if they are blocked. Suggested use: Use when spa is used only on weekends and not on weekdays. Monthly, treat the pillows using a non-petroleum-based product such as 303 Protectant. Filter cycle start times: 8:00 AM, duration 1.5 hours and 8:00 PM, duration 1.5 hours. The next step is to remove the front panel and locate the pump with an airlock. You may also want to clean or replace the filters if you have not done so recently. Large or heavy debris can be removed with a hand-held spa vacuum available at your Bullfrog Spas dealer. If the test button is not causing the handle to flip down (some breakers the handle may only come partially down) you may have a faulty breaker and should call an electrician. Step 3: Replace trim strips by snapping each carefully into the trim channel. As much as possible, avoid entering your spa with sunscreen, lotions, deodorants, shampoos, or similar substances on your body, or detergents on your clothes. The Spa will drain about 5 gallons (20 liters) per minute. If there is no power coming from the motherboard, the control box will need to be replaced. Finally, check the control set up for proper operation (refer to dealer). If the GFI does not trip with fuse or wires disconnected then the GFI cord or breaker is good. To remove these substances, use a water clarifier product as per the manufacturers instructions. This buildup can be easily removed using a spa surface cleaner or its equivalent. Why is my spa pump creating a burning smell or making excessive noise? If your hot tub control pad and spa equipment are not operating, that means you have no electrical power to the spa. Leave your cover on to retain as much heat as possible. Install the filter(s) (and weir and basket, if equipped) into the filter chamber. Adjust water to the water level indication mark on the faceplate of the filter assembly. If the spa is not tripping immediately upon startup, a process of elimination should be used to identify the problem. Cut the power and remove pump 1 plug from the board then turn the power back on, if it does not trip then the pump has a short in it and needs replaced. To do so, turn the spa off and drain the spa. To prevent your spa headrests from disintegrating, remove the them during and after shock treating the spa water or when sanitizer levels are high. If the breaker trips, reconnect the component then try again by disconnecting a different component. Remove the filter(s) (and wire and basket, if equipped) from the filter chamber. Good choice. If your spa uses a circulation pump configured to run 24 hours, the screen will show you the purge setting instead of filtration. How do I get rid of green water in my hot tub? Open all gate valves in the equipment area. Use pliers if needed. A second reason why hot tub water can appear green is from metals and minerals in the water (usually copper). If you have not found the source of the problem after disconnecting each spa component individually, disconnect all components from the control board and try starting the spa. When the power is turned on, the controls will perform a diagnostic check for a few minutes. Step 2: Door Slip the upper lip of the door into the top groove of the extrusion. Turn off power at the breaker. NOTE: Spas NOT equipped with a dedicated filtration pump will turn on automatically, using jet pump 1 on low speed, to filter and/or heat. Chat with us below! You will be asked to confirm your choice. If there is power coming from the motherboard but the in.stream2 will not turn on, the in.stream2 unit will need to be replaced. Flip the switch down then to the up position if it seems to stay up and you still have no power going to the spa try pressing the test button on the breaker. We take pride in designing and manufacturing some of the world's most energy-efficient spas. Slip sheets or carpets can also be used to drag a spa on most surfaces. Our Strong Spas Summit Series seating is ergonomically designed for your maximum relaxation and rejuvenation. Another common reason for your spa temperature to be low is because the high limit sensor has tripped. Adjustable jets on M Series, A Series, R Series, and STIL spas open and close by turning the jet face. But unlike a vacationthis investment doesnt end!, Richards Total Backyard Solutions. Adjust the thermostat to desired temperature or set to high heat range. Push the drain spout in halfway to actuate the drain. Next, try adjusting the stereo settings to zero (or to center). The purges are pre-programmed for a fixed number of minutes; therefore, the duration will be set to N/A on the screen, and only the start time can be modified. If the spa cannot be checked and maintained on a weekly basis, then consider winterizing the spa. Clear away any items from the vents and wait a while to see if your jets work again. To better prevent future blockages, make sure you are using genuine Bullfrog Spas filters as other filters may not prevent debris from entering the pumps. Strong Spas is a global leader in the spa industry and one of the largest spa manufacturers in the world. This is the default setting on new spas. If there is a solid blue light on both units, then the connection is present. A safer way to accomplish this is to remove the strap from the board and bend it back. This could leave a yellow water line around the perimeter. Spa will heat to set point at all times and all days of the week. Step 1: Electrical Reconnect any lighting or electrical devices on the door before installing. To replace the cover clip, first remove the male end of the clip. Filter cycle start time: 7:00 PM, duration 3 hours. Wait two hours and test the water again. , the first thing to check is your water level as it might be too low. We take pride in designing and manufacturing some of the world's most energy-efficient spas. The corner should fit tightly against the cabinet on both sides. Turn the spa on and wait for PR (Priming Mode) to appear on the topside display. 18623 Kuykendahl Rd Spring, TX 77379 (281) 205-1100, Click the blue chat bubble on the right-hand corner to get started! Ensure that the drainage is in an area safely away from window wells or basement entries. Detailed instructions for filling each spa series are found in your owners manual. Remove any debris. If the bolts have been removed and your spa still makes an excessive vibration noise, contact your spa dealer for further assistance. If your spa pumps/jets are not working after filling your spa, you most likely have an airlock in the pumps. Place the spa on an approved surface and have it properly wired by a licensed electrician. Step 3: Electrical Disconnect be sure to disconnect any lighting or any other electrical wiring that is mounted onto the door before completely removing it. Step into a Strong Spa and experience an entirely new level of relaxation, calm, and tranquility. What do I do if I wont be using my hot tub for a long period or during vacation? The first reason why your hot tub can turn green is from algae growing in the spa. If your spa has a 3rd pump, press the Jets 3 button to prime the third jet pump. If your spa uses a circulation pump configured to run 24 hours, the screen will show you the purge setting instead of filtration. Step 5: Attach a standard garden hose. If the sanitizer level is too low, add more. This will maintain water resistance and luster of the product. When air is bled out, tighten the union, turn the breaker on and set the pump on high speed. Our DuraSport Series of spas combines superior innovation and manufacturing quality with exceptional comfort and maintenance-free enjoyment. Suggested use: Use to save maximum energy and heat only during set filter cycles. Take the advised steps above to cool your spa water to below 106 degrees F before use. Save all Strong Spa paperwork, such as instructions, warranty card and model information regarding your hot tub. Starting from one side, force the first snap into place and then force the other side until the door is secured. If the breaker still trips, a certified electrician will need to inspect the breaker and wiring. If it is not empty, turn the dial setting up 1 number and monitor chlorine levels for a few days while maintaining water balance. After initial startup, verify that the home status screen appears on the panel. All pumps will have primed when water is observed flowing from the jets associated with each pump. Can I fill a spa in freezing winter temperatures? Set the cycles to run during later evening or early morning hours when the outside air temperature is cooler. Please contact your authorized Bullfrog Spas dealer for replacing the pump. Step 6: Once the spa is fully drained, pull the drain spout out all the way, remove the hose, replace the drain cap, and push the drain in all the way. Follow the directions in the how do I fix an airlock in the pump section below. If the breaker does not trip then the faulty part is the heat element, if not onto the next step. If needed, turn the dial up again. Cloudy spa water is usually caused by non-filterable liquid waste (e.g. Adjust water to the water level indication mark on the faceplate of the filter assembly. Frequently monitor the spa until power is restored and your spa is functioning again. After the pump turns on and water is visibly flowing from the jets wait a few seconds and then press Jets 1 again to initiate highspeed operation of Pump 1.
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