Booking.com does not accept responsibility or liability for any question or answers. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. And best of all the location is perfect. Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. The property usually replies within a few days. From the moment you arrive at The Reef Playacar, youll see why were one of the best family-friendly resorts in Playa del Carmen. Guests are required to show a photo ID and credit card upon check-in. They made my birthday memorable, definitely we're gonna comeback. Thanks! This is our guests' favorite part of Playa del Carmen, according to independent reviews. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. He makes exelent cocktails and made a really good berry lemonaide mocktail for my nephew too! You can play pool, ping pong and tennis at The Reef Playacar Resort & Spa-Optional All Inclusive, and the area is popular for snorkeling and cycling. Your contribution should be yours. I had fantastic time with them. Thank you all, Dear guest, Thank you for choosing The Reef Playacar to spend your vacations and for sharing you review. def good men and will give you a good time. Respect the privacy of others. and i felt safe. When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay. Guests are required to show a photo ID and credit card at check-in. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. !, I loved the shady setting, scenery, foliage, serenity, water falls, wood pathways very beautiful and cool, Very unique outdoor look with lots of trees and even some animals., The location, the courtesy, professionalism and the willingness of the staff to assist us in any way possible to make us feel welcome, at ease and comfortable Nestled among brilliant gardens in an exclusive gated community, just a 15-minute walk from the vibrant shops, dining, and nightlife of 5th Avenue, The Reef Playacar resort ensures that nothing comes between you and an unforgettable Riviera Maya beach getaway. ive only been here for a day and im having a blast. Sorry, reservations for more than 90 nights aren't possible. all staff were very super nice and friendly, if the writer is claiming to be someone else). Erika (Snack Bar) - you are so helpful and welcoming and efficient! Food is okei and the drinks also. We didn't know what to expect due to the mixed reviews, but we were so well looked after by some true stand out staff members. Certain parts of this website require Javascript to work. Brand Executive. You are an excellent ambassador for Reef Playacar. Si usted es husped del hotel podr hacer uso de todas las instalaciones respetando las medidas de sanidad con las que contamos actualmente. To see correct prices and occupancy info, add the number and ages of children in your group to your search. Love the entertainment team and the job they do. Our resort is uniquely suited to provide you with a range of unforgettable experiences, from the exhilarating to the serene. They made my experience so special!! The staff was great!, professional! This is the version of our website addressed to speakers of English in the United States. Are there opportunities to exercise at The Reef Playacar? My trip was for my open water certificate. the rooms are spread over several buildings. Avoid using profanity or approximations of profanity with creative spelling in any language. Top room amenities include a minibar, air conditioning, and a flat screen TV. It's like a small jungle which makes the route to the breakfast, pools and. The jungle or gardens are incredibly well pruned and just picture perfect. I contemplate the blue sea from my room. The Cozumel International Airport is approximately 20 km away. We would like to inform you that it has been issued and our Guest Service Manager contacted you as soon as it was made. Al momento de reservar le debe de aparecer la opcin del plan Premium todo incluido. Please enter a valid email address. the seaweed on the. See more questions & answers about this hotel from the Tripadvisor community. The property has water sports facilities, as well as a bar and a garden. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. The room was clean, with plenty of space and with a beautiful balcony where you could take a break and enjoy the beautiful greenery outside of your room. You made us feel so special and looked after. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. The place were Is located is very nice, is a private location and has a lot of things inside you can walk and find a few restaurants, Starbucks, some mini market * The bar that is open the lastest stays open until 2 am and it is our sports bar located next to our theatre. I had great instructors during training. Yes, guests have access to a pool, a fitness center, and a sauna during their stay. Popular points of interest near the resort include Playa del Carmen Beach, Playa del Carmen Maritime Terminal and ADO International Bus Station. There is a wonderful jungle park, surrounded with hotel rooms. . The berry smash is my favorite, but I don't think tgere are any bad choices! they make the best drinks and even when you ask them to surprise you. There was a problem loading the reviews. You can sort and/or filter them by time of year, review score, and more. We didn't upgrade to the gold bracelet as didn't feel the need, but saw plenty others did. It is a very safe area to walk in. It is great to know that you had a nice time in our hotel and we offer you a sincere apology for the delay with the refund. The beach was incredible. For the price, you couldn't ask for a better deal than the Reef Playacar, Loved his service! What food & drink options are available at The Reef Playacar? The pool is the main attraction for us, and the vibe here is very chill, all the way around. When selecting the room you have the option of booking the all inclusive plan and it is specified on the rate selected. You will have the chance to book your room with two different options: All-Inclusive package or bed + breakfast. Each review score is between 1 and 10. Yes, we provide on-site PCR testing. However, the Caribbean is a wonderfull place to visit all year long as the weather tends to be very good every day. Try again. What exactly does the all inclusive consist of ? No real mosquito issues but they can get into your room. Kind regards, Lizeth Arratia Hospitality Manager, I travel all the time to Playa for business and I would not change this hotel for any other. I love the, I really enjoyed how quiet the resort is. professional! Incheon Airport Capsule Hotel DarakHyu Terminal 1, GEO 38 Residences Genting Highlands @ IconStay, Jiashibo Service Apartment (Shenzhen Hi-tech Park Branch), Econo Lodge Inn & Suites Matthews - Charlotte, Leisure Inn Penny Royal Hotel & Apartments, Holiday Inn Express & Suites Tacoma Downtown, an IHG Hotel, La Quinta Inn by Wyndham Milwaukee Glendale Hampton Ave, Apartment 2 Bedroom at Tanglin Griya Gailen 3 (ELV) Promo Code, Atour Hotel (Huangpu Luogang Science city Guangzhou), Wen Jun Courtyard Gourmet Hotel (Chengdu Kuanzhai Alley Branch), Hotel Anmol Ratan & Guest House Promo Code, Courtyard by Marriott New Carrollton Promo Code. Many travelers enjoy visiting Zona Arqueolgica Playa del Carmen (0.6 miles). Please note that all Special Requests are subject to availability and additional charges may apply. No, please note that we don't have bedroom suites. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. The, The location is better then I initially thought! Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. It seems you have Javascript turned off in your browser. We have more than 70 million property reviews, all from real, verified guests. How late are your bar(s) open to every night? Thank you! Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. Thank you so much from the bottom of our hearts. The grounds are beautifully maintained. Hola queria saber las medidas frente al Covid-19 Estan todas las facilidades abiertas. This property has an ATM on site. All ground staff/housekeeping are friendly and will greet you often. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. Error: Thank you for all your hard work. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. The resort will provide guests with air-conditioned rooms offering a closet, a safety deposit box, a flat-screen TV, a balcony and a private bathroom with a shower. the resort is located in a secured location., The hotel is beautiful, It looked very different of what I expected but in a good way. The service was great I dont have any complaints of any sorts with him, Im planning on having him to serve my drinks for the rest of my vacation time. Efficient air conditioner, 2 bottles water daily (was a bit mysterious in how to get extra bottled water during the day) - apparently only lobby bar give you bottles (and they weren't too accommodating in handing out more than 2 - even though we were 3 paying guests). the resort is located in a secured location. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Booking.com will make efforts to obscure email addresses, phone numbers, websites, social media accounts, and similar details. Browse questions from guests for anything extra you want to know about the property. For families with allergies, with the right staff looking after you (like the above people), it's possible to have a stress free dining experience. Is parking available at The Reef Playacar? Every time the arrival and the welcome make me feel at home. Busy lunchtime service but you were calm and friendly at all times to everyone. Unfortunately we do not have ocean view room, they all are garden view. Does this include the other two sister resorts? Tripadvisor performs checks on reviews. It is great to know you had a positive experience and that you especially enjoy the drinks. You'll receive an email as soon as the property answers your question. The location, the courtesy, professionalism and the willingness of the staff to assist us in any way possible to make us feel welcome, at ease and comfortable Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free breakfast. Guests loved walking around the neighborhood! Passengers can book a pick-up service from the hotel to ensure your journey is more convenient. A highlight was the pinata smashing activity on the beach for kids. You can order a drink at the bar and have a drink in the elegant one.I believe that the thoughtful service of the massage room and the first-class facilities in the sky pool can have a different experience. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. You're eligible for a Genius discount at The Reef Playacar Resort & Spa-Optional All Inclusive! Issues concerning Booking.coms services should be directed to our Customer Service or Accommodation Service teams. We plan to go back for a longer stay. Please enter the dates of your stay and check what conditions apply to your preferred room. All rights reserved. I did love the food was fresh and a lot to choose from and the service was great people were so sweet hard workers, and very attentive. The beach was beautiful too, the restaurant had a view! Check your booking confirmation email to find your booking number and PIN. Kind regards, Lizeth Arratia Hospitality Manager, Good diving shop and stuff. Booking.com. I loved the shady setting, scenery, foliage, serenity, water falls, wood pathways very beautiful and cool. After booking, all of the propertys details, including telephone and address, are provided in your booking confirmation and your account. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Ideally, we'd publish every review we get, positive and negative. Does The Reef Playacar have airport transportation? You helped me so much by translating an allergen for me - something that then made it so much easier the rest of our stay and journey in Mexico. You were so patient about the allergies and after seeing us one time, you instantly remembered our needs the next day. What kind of drinks we get, Como reservo el all inclusive premium? Also are the activities included? Ive only been here for a day and Ive loved my experience so far! Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. Please enable Javascript and reload the page. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. Reviews are most valuable when they are original and unbiased. Such nice people! Contributions should be travel related. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. Booking.com does not accept responsibility or liability for any reviews or responses. 10. We didn't get the all inclusive because we had tours on the days we stayed. Playacar, Playa del Carmen 77710 Mexico, Paseo Xaman-H, Retorno Sayil, s/n, Fracc. Sign up and we'll send the best deals to you. Respect the privacy of others. Kind regards, Please note that we do not have ocean view room but they all have a balcony. The service was excellent especially our, I really enjoyed how quiet the resort is. Read more about possible travel restrictions before you go. Because the exterior of this hotel is exceptional. Crazy amounts of seaweed build up on the shores this time of year in this location. Your question will be published on Booking.com after it's approved and answered. If we find any, we delete them and, if necessary, take action against whoever is responsible. Thank you Reef Playacar - it was a great stay and recognise your excellent staff members mentioned as they make the place stand out from other resorts. In general food and drinks was pretty good. The church, the Wayan Fish Spa and the Xplor theme park are all within easy reach, and visitors to the hotel can easily visit the area. we got an upgrade to a junior suite with whirlpool and great view. The accommodation has a terrace. All inclusive means, exactly what? Micaela Castilla Questions and answers should be property- or room-related. Get instant confirmation with FREE cancellation on most rooms! Thank you for contacting us. The grounds are GORGEOUS and serene. more. Please note that all our rooms are garden view as we do not have any ocean view room. Certain services and amenities may be reduced or unavailable as a result. Please note that the charge for the extra person depends on the season and should be paid upon check in. Kind regards, Lizeth Arratia Hospitality Manager. We hope to welcome you back at The Reef Playacar. Large vines and cool trees perfect for a your Instagram photo opt. Your kindness, care and wonderful service was a true highlight for us. To edit a review youve already submitted, contact our Customer Service team. They made my birthday memorable, definitely we're gonna comeback, Love all friendly hotel staff! Fill your days with diving, skydiving and eco-adventures or explore and relax in Playa del Carmens tranquil ancient setting. Get the travel advice you need. All meals are included in the all inclusive: breakfast, lunch and dinner. We offer on-site covid test but with an extra cost. We didn't really have time to enjoy many things that was at our disposal because our stay was too short I wish there were more Englisg speaking channels on, but that's not why you're in Mexico, right? Please note that we offer the shuttle service from and to the hotel at an extra surcharge. Click here to read post guidelines. incredibly lucky to have you. Booking not found double-check your booking number and PIN then try again. This service may contain translations powered by Google. The, The room was great! Taxes and fees that are shown are estimates only. We recommend calling ahead to confirm details. The, Italian restaurant was amazing! 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That's how we know our reviews come from real guests who have stayed at the property. Also, they have every day shows with live music women's with amazing voices, we enjoyed a fire show, and mariachi was so much fun. This property has taken steps to provide more sustainable and eco-friendly travel. We had to move rooms due Dear guest, Thank you for takin the time to share a review about The Reef Playacar. he does it all! Additional sorting options might be available (by type of traveler, by score, etc). We didn't get the all inclusive because we had tours on the days we stayed. Minerva (Chula Vista breakfast buffet) - you are an angel and someone we will talk about in the years to come. Standout staff: Chula Vista especially+great care with allergies, We unexpectedly had our first accommodation fall through and booked The Reef Playacar at the last minute. Kind regards, Lizeth Arratia Hospitality Manager, Iberostar Hotels & Resorts in Playa del Carmen, Barcelo Hotels & Resorts in Playa del Carmen, Playa del Carmen Hotels with Free Parking, Adults Only and Adult Friendly Resorts Playa del Carmen, All Inclusive Resorts in Playa del Carmen, Boutique Bed and Breakfast in Playa del Carmen, Playa del Carmen Resorts With Indoor Pools, Hotels with Weekly Rates in Playa del Carmen, Hotels near Hard Rock Golf Club Riviera Maya, Hotels near Playacar Center Shopping Mall, Hotels near Statue Of The Mexican Revolutionary, Hotels near Centro Universitario de Valladolid. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Located in the top-rated area in Playa del Carmen, this property has an excellent location score of 8.8! The acts of sending email to this website or viewing information from this website do not create an attorney-client relationship. Your current language is English (US), Paseo Xaman - Ha s/n, Playacar, 77710 Playa del Carmen, Mexico, The Reef Playacar Resort & Spa-Optional All Inclusive, Family Superior Room (3 Adults + 1 Child), Family Superior Room (2 Adults + 2 Children), Family Superior Room (2 Adults + 1 Child), Premium Family Room (2 adults + 2 children), Lock in a great price for your upcoming stay. It is great to know that you left with such a positive impression of our customer service, and we deeply appreciate your recognition to the mentioned staff members. Despite numerous attempts to contact the resort we are being completely ignored. Copyright 19962022 You are responsible and caring and great with all ages. You then took precautions to wash the spoon thoroughly before using it for us. of course the beachfront pools and all inclusive things you get. The bellboys were all so strong and efficient. , i only see garden view i need rates for ocean view or ocean front, Do you have any ocean view rooms they all say garden. Non-motorized water sports such as kayaks, paddle boars, catamarans and snokel equipment are also included. Solo me aparce la opcin de all inclusive. Breakfast , lunch and dinner everyday ? if you need somewhere to stay definitely consider the reef. When would you like to stay at The Reef Playacar Resort & Spa-Optional All Inclusive? Es que me dicen en algunos hoteles que no acceso a la piscina y otras hasta en la playa? The hotel is in hotel zone. When we arrived at the hotel we spoke with Fernando (Hotel Manager) who advised us we would be refunded for his stay and would receive this within 5- 10 days. the walk to the edge of town takes 15 minutes and the sidewalk has small, free entry, ruins along the way and big gorgeous homes to look at. The place were Is located is very nice, is a private location and has a lot of things inside you can walk and find a few restaurants, Starbucks, some mini market We are glad to know that you enjoyed the facilities and we appreciate you highlighting the attention provided by Fernando and Jesus. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We looked forward to seeing you every morning and Reef Playacar is. Please dont include personal, political, ethical, or religious commentary. Kind regards, What guests loved most about nearby beaches: Personal or sensitive info (e.g. I did have a lovely massage and I also enjoy the traditional maya temascal with a shaman was a beautiful experience, and very healing. Does The Reef Playacar offer any business services? All meals or only breakfast? Booking.com mayat its own discretionalter, modify, delete, or otherwise change these Guidelines. The staff at the hotel was the best there could be!! Although the hotel stay was a nice experience this has left us with a different outlook and would not stay again.m, Dear guest, We would like to thank you for choosing The Reef Playacar as your vacation destination and for sharing your review. The most helpful contributions are detailed and help others make better decisions. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. He was remarkable. Noting that we have a child with serious food allergies, do not speak Spanish and are anxious whenever we have to eat anywhere outside our home, we rely and put our trust in the hands of others with our child's life. Free private parking is available on site (reservation is not possible). I stop by his cart at least once a day! Kind regards, Lizeth Arratia Hospitality Manager. A hairdryer is provided in the bathroom to make you feel at home. Dear guest, Thank you for your preference and for the time you have taken in sharing your review. Thank you for contacting us. Swim up barman (so sorry didn't get your name) - he was very efficient and courteous in busy times.
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