For more information about reviews on ConsumerAffairs.com please visit our We recently went to lowes for a carpet quote. We were told that he'd call the installer and get back to us. As a contractor who spends $20,000-$30,000 a year at Lowe's, I have never had such an issue. It was a nightmare. Four major retailers Walmart, Target, Home Depot and Lowe's reported quarterly financial results this week, and they each offered a different perspective on where and how people are spending their money. This is a follow-up on my previous review/complaint. How well is the American consumer holding up against sky-high inflation? However, consumers are starting to feel the pinch from rising energy prices. I've done both and the floor is MUCH easier. A service call was placed and a maintenance repairman came to the house. I asked to see the manager Bill. I purchased a Troy-Bilt lawnmower in the Spring of 2012. Last year, the manufacturer sent a payment for $629.30. Do not order cabinets from Deptford New Jersey Lowe's! I ran down the EXACT figures of how much Everything should cost .. based upon 'Real and Legally Recognized' paper work, filed with the local tax adjusters office. Home Depot is now my main store. Customers bought decor and gifts for Easter and Mother's Day celebrations. She said in a condescending and extremely rude voice, "I need to see your bag" and stuck her hand out. NOT TOLD: Install for the thresholds .. not included in the install price per square foot. "If you look at the demographics of the U.S. and lay our customer map on top of it, we'd be really close to the same thing," Biggs said. I would not recommend anybody to buy anything from Lowe's as they simply do not care and don't stand behind their products or warranties. I am working all the time and like most folks: I'd Really like to have the job done .. That's ridiculous. VA believes I was entitled and thanked me for my service. 2022 CNBC LLC. I called the store and talked to the manager, but all they said was they don't have one in the store. Really? This machine has not been used more than a dozen times since originally purchased due to the fact that no one can repair it. "While we've experienced high levels of inflation in our international markets over the years, U.S. inflation being this high and moving so quickly, both in food and general merchandise, is unusual," Walmart Chief Executive Officer Doug McMillon said Tuesday on an earnings conference call. In front of both of these stacks was a sign, app 2 x 4 feet which read - buy one get one free $6.49 - and a small sign on the folding top containers which only said $6.49. It is now October 2012 and the washer is still not fixed. That's how it works, by the way, when companies begin to lose their customers just like this. They basically stole money from me and have left me with a non-working and hazardous appliance, and refused to do anything to rectify this! Besides bringing My layout with me .. She (Dawn) said that someone took the paperwork out of the system and did not put it back into the system. The reports came after Amazon in late April flashed warning signs for the retail industry when it booked the slowest revenue growth for any quarter since the dot-com bust in 2001 and offered up a bleak forecast. I haven't shopped at Sears in 30 years because of "Bill" like yours. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I told them that I bought the original fridge as brand new, I have gotten two bad ones in a row, and so I do not want a third one. Their employees are the worst. Be the first one to find this review helpful. "While we've experienced high levels of inflation in our international markets over the years, U.S. inflation being this high and moving so quickly, both in food and general merchandise, is unusual," Walmart's CEO said. I went home without anything. See reviews below to learn more or submit your own review. The VA rep went on to give me a paper stating that Lowe's does take DD 214's. Find hiring guides, material costs, expert advice, how-to's and more. Jerry T? Mrs. Christy also informed me that Crystal ** didn't work at the department that I need help with. I asked to speak to Mrs. Kraftmaid kitchen cabinet disaster - they were the wrong cabinets, missing multiple item. After I did not see any correction being made on statement, I sent a copy of the letter back to customer service. One guy says to the other "See, this is how I keep telling you to do it"!!! I am very upset about the low response from Lowes store in Brownsville, TX. I immediatly drew out my floor planes and measured everything, (including the trapezoid area of the bay window) and put them to paper. First, I had issues on day 1 so Lowe's replaced it. In my opinion, Lowes committed larceny by stealing from me. I contacted Lowe's, and Monique came to my home and saw the problem and had Gemini Flooring investigated. This behavior likely is due to the fact that the overwhelming majority of Home Depot customers are homeowners, who have seen their home equity values soar in the last two years. Some traded down to cheaper brands or smaller items, including half-gallons of milk and the store brand of lunch meat instead of a pricier brand-name one, Chief Financial Officer Brett Biggs told CNBC. I'm still baffled as to how they can legally do this but like my attorney said, "They are doing this because they know nobody is going to pay a lawyer $5,000-$10,000 to get a $1,500 fridge replaced, not to mention what the time would cost me." The item we purchased was on sale for $800+ from $1,300(?). I was very upset with both conversations with the 2 employees and the manager. But as that money dries up, retailers must navigate their new normal. I suspect that we will not hear a word from Whirlpool. My clock on the stove (which is the brain that turns oven and broiler on) does not function and turns itself on and off. Target last quarter also had a higher level of markdowns, a staple of the retail industry that more or less disappeared during the pandemic as shoppers had a big appetite to buy and retailers had less merchandise to put on shelves. This time, again(! To sum up what a fridge repair tech said, "I can't fix this inferior piece of junk" and I heard that from several repair guys! Customer service is "0" at Whirlpool and Lowe's. We have decided that if we do not get this corrected this week, we will not pay the Lowe's credit card bill. I had to have the local Lowes store send their delivery people to come out and move the washer. Lowe's refuses to refund or credit us for anything and just calls it unfortunate - but said it happens a lot. The teller, Lorissa, refused to give her last name and said she was not allowed to but gave the name of her manager Allen ** who was not available. We also purchased a four-year service contract. The one room where the bay window is, was measured, by the installer as a Twelve foot wide room. I did not find anything else. Comparable sales still grew, despite that challenging comparison, he noted. I've complained to Lowe's and Troy-Bilt. It was horrific and despite the sneer and degrading looks from your employee, I maintained I was entitled to receive a discount. Thank you for your time. I could list all the problems, but I'd be typing too long. This was a front end loader and the machine that was run previously now has a foul odor and does not seem to run through the cycles. Lowe's echoed similar sentiments during its conference call on Wednesday. I could forgive this however, I set up a payment on my account from my bank account. Walmart said some of its more price-sensitive customers are beginning to trade down to private-label brands, while Home Depot emphasized the resiliency among its customer base, a sizable percentage of which is professional home builders and contractors. Avoid Lowes at any and all costs! Analysts and investors didn't anticipate that Walmart and Target would take such a massive hit to their profits. CEO Marvin Ellison said home price appreciation, the aging home stock and the ongoing housing shortage are key economic drivers of Lowe's business. How do I know I can trust these reviews about Lowes? Their service contractors (went through 3 of them) were very rude and did not show up when they said they will. Surely you can do better. Local store prices may vary from those displayed. This increases revenue through late fees and interest also charged on deferred-interest promotional periods. Here's what Walmart, Target, Home Depot and Lowe's are telling us about the state of the American consumer. This kind of service only encourages me to drive the extra 26 miles to the Home Depot store in Lafayette, LA. Imagine the shock we got when lowes calls to tell us that our costs were going to be .. But now this very rude little girl is accusing me of stealing. Lowe's overbilled me $300 on my statement, so I wrote and called them. After entering the information, I assumed everything was correct as they did not give me any errors. They couldn't find it that shows I paid cash. The fridge we selected was not in stock and was ordered. What is your current base board made of? This Year. As for that rivet gun, it's hanging off the dash of my new truck I paid cash for, just a reminder of my shopping experience at Lowe's. Two weeks later, we received a call from Lowe's telling us that they will not be repairing the fridge but will be purchasing it back from us at the price of original purchase $800+. I then asked for a refund instead of a replacement and same answer, "Nope, take it to the dump." I had purchased at that time the extended warranty. There is not any type of ID card for prior service members unless you have retired or have been wounded. They have the worst customer service ever. View cart for details. Lowe's Pro Supply products are also available at Lowe's stores and online. I will never purchase another Whirlpool appliance. We really fell for the BR-III 3/4 x4" Solid Brazilian Cherry.Well, Lowes sent an installer out for measurements and That is where the problems began! It was to replace my 8-year old Whirlpool which started sounding like a truck. Matt did a very thorough and detailed job. I made some purchases that didn't work as expected, and the Returns staff was quick to refund to my credit card so I could buy the replacement. They said, "It is gold, just ignore those specs." I'm the owner and operator of Room To Grow Daycare for the last 12 1/2 years as well as a retired teacher of 23 years. The staff was quick to ask if I needed help, and pointed me to the right section of the store. Rudeness of clerk - I wanted to purchase two rooms of carpet, but was told by the clerk that he was going to lunch soon and that I would have to wait for his manager to get there (no time frame given) and I was behind this other gentleman. Like many I'm seeing complain on here, I too bought a new fridge at Lowe's (it was a Whirlpool). How can they take my money and provide me a defective and very hazardous fridge, which repair said "It can't be fixed, you need a new fridge and I (we) recommend you get a different model as this model is an inferior junk and is a known fire hazard amongst the myriad of other known problems yours and many other of the same model are burdened with"? Although it was still within the year warranty of the manufacturer and the extended warranty I purchased, I had to pay $112 for the repair. : Lowe's Builder Portfolio : Ea - Top Rated Plus - opens in a new window or tab, - eBay Money Back Guarantee - opens in a new window or tab, - for PayPal Credit, opens in a new window or tab, Learn more about earning points with eBay Mastercard, - eBay Return policy - opens in a new tab or window, - eBay Money Back Guarantee - opens in a new tab or window. If that is the case, I highly advise against using them. Get this delivered to your inbox, and more info about our products and services. These companies that rely on consumers coming inside their stores to splurge on new clothes or shoes could be particularly pressured, as Walmart hinted that shoppers were beginning to pull back on discretionary items to budget more money toward groceries. The second unit had same issues as the first one, plus a few more. I was not happy! Customers walked out of stores and left the retailer's website with fewer purchased items. Second, it was a Lowe's exclusive model which made me apprehensive as I felt that many exclusive products are made inferior to their counterparts. Nope, THEY had decided that my living area was Now ONLY 375sq!! Lowes eventually repaired the machine in July 2012. I've taken a lot of my business to Home Depot, and when I find another painting store, I will be going there. Before shopping around for flooring plus an installer, I checked my3cents.com. They sent out someone to fix the problem within two weeks. The manager, Vicky, said it's not policy elsewhere, just her store. I was lied to by Lowe's, which told me the fridge was a "gold" model with the only difference being cosmetic, only to find out after the fact that it was never a gold model. I also purchased an extended warranty. NOT TOLD: Install for the quarter round isn't/wasn't included in the install price per square foot. Our experience with Lowes or HD. Anyone know of a 'reasonable' intaller in Chesterfield,Virginia? There are over two dozen outlets I could have purchased this unit from but thought I'd give Lowe's a chance to earn our business. I said, "You sound just like Mrs. McPhail also said that roughly 93% of its customers with mortgages have fixed rates. Thank you for the compliment sir. We knew ahead of time what everything would/should cost: $5.48 a square for floor, $4.10 a square labor, $28.00 a length for thirteen lenghts of quarter round and $120.00 for two thresholds. I told Bill that I wouldn't buy anything at Lowe's until I got service. Your opinion matters! We were told major components are covered for ten years, which we have in print on our contract. When I got to the desk, they said they would not take my DD214 as a discount. I picked my fridge because it had received excellent reviews but now I'm stuck with this "lemon". That way you also will get a feel for the pricing in your area on installation. I did not know Lowe's was doing that well. Without any effort, he told me there wasn't anything he could do. Monique has offered me $1,000.00 from Lowe's, which leaves me with more than a $1500 loss and no floor! Because of our dissatisfaction, and our years of being a customer, the manager of the Lowe's store in Orange City, FL made the decision to give us an upgrade on the item, one of more value. We Do: Additions & Remodeling, Brick & Stone, Carpenters, Concrete By using HomeAdvisor, you agree to our Terms & Conditions, Copyright 1999 - 2022 HomeAdvisor, Inc. All Rights Reserved, Install Plumbing in a Remodel or Addition, Install, Repair or Replace Plumbing or Fixtures, Install or Replace an Asphalt Shingle Roof, Install or Replace a Flat, Foam or Single Ply Roof, Repair or Resurface Concrete Driveways, Patios, Walks & Floors, Install or Replace Seamless Metal Gutters, Repair or Replace Section of Seamless Metal Gutters, Install or Completely Replace Copper Gutters, Repair or Replace Section of Copper Gutters, Install or Completely Replace Galvanized Gutters, Inspect, Analyze or Certify the Condition of a Roof. I will never give Lowes another penny and I suggest that people avoid Lowes at all costs. The person answering the phone stated she's not here today. I paid a lot of money with the warranty and after only 10 days from the original purchase, I told Lowes to come pick this piece of junk up. I am proud to have cared for all the injured during 1966, 67, 68, and 1969. Sign up for free newsletters and get more CNBC delivered to your inbox. I left my items at the counter as well as 3 other customers walked out leaving their items in the carts. It should be fixed or replaced. Before you think that I'm being too hard on these guys .. They said, You get what you pay for and you knowingly bought an inferior/low quality fridge. All Rights Reserved. "Our customers are resilient. Really? When I went back to check, the sign was gone (the buy one ) and the small sign was still there. Plus, traffic at Target's store and website traffic rose nearly 4% year over year. An exclusive way to add more buying convenience to your account, in-store or online at Lowes. Global Business and Financial News, Stock Quotes, and Market Data and Analysis. We purchased approximately $5,000 of Mohawk Cheyenne carpet from Lowe's in Cary, NC. The mixed commentary from these retailers is in large part due to the fact that Americans are experiencing economic volatility differently, dependent upon their income levels. They are perfectly happy just keeping my $1,500 and telling me "too bad.". First, they cover their mistake in our order by upgrading our purchase with a better brand; now because we are asking for the same style, same brand, nothing different than what we've had for the past year, we're told we have to pay the difference in price. We have spent the last month trying to get it fixed but keep getting brushed off by all responsible parties. If I had known this before, I would have purchased someplace else. I informed Mrs. Christy of the prior incident that had occurred before requesting a manager. Now that's customer service! We purchased the package: fridge, micro and stove. :). This last time, I had visited the store at 1707 W Norton Rd in Springfield, MO. Data is a real-time snapshot *Data is delayed at least 15 minutes. They caved on this. I'll buy the wood there, (MY footage) but I sure as hell won't use their installer. Home Depot and Lowe's, though, have seen more strength among shoppers in recent weeks. I am complaining about you, Lowe's, and your rude personnel at your store, where I will never shop again in La Quinta/Indio, CA. I run into lots of Pergo installers but very few solid wood installers. The third contractor came, assisted and left; said he had to order parts. As for the sq. NOT TOLD: An install that should have been around $1500 dollars is now .. Two Thousand and Six Hundred Dollars!! I know I will never do business with Lowe's unless they take care of this immediately. I purchased a Whirlpool Washer and Dryer in April 2010. All of this started when we, (wife and I) decided to put hardwood floors in our dining room and parlor area. Copyright 2022 Consumers Unified LLC. She said I could not get the $20 unless I agreed to a meeting where a rep from the company would talk about the quality of Clarksville water. But Lowes told me, Too bad, not our problem. Or they'll seek out discounted goods at shops such as TJ Maxx. It took Lowe's four months to tell us that they no longer make that particular color. You see, I am a retired and disabled U.S. Army officer and have never been yelled at in any store by anyone, anywhere in the world.
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