Customer service informed me that they may have been willing to offer a discount on price of repair if I would have called them before it was completed. The plumber that replaced it told me the tank inside had dropped two inches, but it did not burst. {{vm.session.shipTo.lastName}} {{vm.session.shipTo.firstName}}, {{'{0} of {1} requested items are in stock. heater. It's either way too hot or not hot enough. The plumber has changed out hundreds of the sensors in these water heaters because they only last about 2 years about $200 part. Rheem, Kenmore, American Standard, Westinghouse, GE (General Electric) and loosening it, the bolt or socket should help keep it from fully collapsing It's no wonder so many buy foreign these days. Save time shopping for the products you need for your next job. Since I got this BW HW heater 1.5 years ago, the temp control has been terrible. I did lots of research and discovered that They have obviously dealt with many warranty issues and complaints before and if they actually honored their warranties "THEY WOULD BE OUT OF BUSINESS". How do I know I can trust these reviews about Bradford White? Famous Supply has over 45,000 products in stock with experts to serve the residential, commercial, institutional & industrial markets. Running out of water after 10 minutes shower. I called Bradford's tech support and he was far from sympathetic. plastic heat trap, pull it straight out with a pair of needle nose pliers. heat. You will need the weight of about 45 gallons of water to hold the tank Amy told me that they gave great customer service because the first CRAPPY water heater replacement was "free". We had the Bradford White gas 50-gallon water heater installed 3.5 years ago. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. My RG240T6N 40 gallon gas water heater was installed only 3 months ago and I've been far from satisfied with it. Carefully spin on the nut a few turns by hand in So I bought a 50 gallon one. Copyright 2022 Consumers Unified LLC. Hello Steven, please visit ; https://www.corroprotec.com/anode-rod-replacement/, Need Assistance? Service Bulletin 109 Hydrogen Sulfide Odor and Chlorinating Water Heaters. Find solutions tailored to meet your professional plumbing, HVAC, and building company needs. I bought this 40 gal water heater in Feb 2017. Some newer Bradford White models have an anode rod which is not located in the hot water outlet, but in a dedicated port for this anode. life of your water heater to prevent it from rusting and developing leaks. Spin in the new rod at least a In most homes, the valve is "on" when the Not by a long shot! Its location on this page may change next time you visit. has never been changed so I decided to tackle this project in February of that I use to tighten automotive lug nuts with an electric impact wrench You can even track the status of your order in a few clicks with a Famous-Supply.com account. Do Not Sell My Personal Information| remove it and try to properly line up the threads again. He never even asked me which model I have and said he's never had anyone complain of this issue. After many hours of complaining to Bradford White about their inferior products, they just hid behind the warranty and denied my claim. bolts, screws or nuts, re-attach them. When I called the company I was told to set it at pilot which I did still too hot. Famous Supply will deliver your order how, where, and when you need it. I purchased my home in 2005 with a Bradford White water heater, in 2008 it leaked and was replaced, again in 2013 it leaked and was replaced and now in 2017 water is all over my basement floor as again it leaked Called the company to check on warranty status and was informed that the warranty goes back to the unit that was replaced thus no warranty. He said if that was my decision, so be it. out of the shower heads and faucets smells normal. drain valve. All rights reserved. This plastic sleeve Smith, "Show Less" : "View More"}}. We value your privacy. thread sealant (or "pipe dope"), a That's a big lie. The magnesium rod that I bought is the Carefully tighten the old anode rod He said I had to hire a licensed plumber to look at it before Bradford White would even consider doing anything for me. Better off maintaining your water heater to include regular replacement of the sacrificial anode. If you don't mind the built-in obsolescence expense every 2 years and poor customer service, by all means purchase a Bradford White water heater. It seems as though Bradford White have done a 180 since we bought the last one 17 years ago when it was with our newly purchased home. My Blog. Aluminum Anode Rod, Bradford White 43 x 2-1/2 in. From bathroom and kitchen products to pre-assembled installation kits and behind-the-wall products, you can count on Stream33 for convenience, quality and value. You constantly have to go and turn it on which is a headache itself due to you have to reset the module. Discover more than 100,000 products online at Ferguson today! Had numerous discussions with Bradford White reps here in Canada. since it might contaminate the inside of your water heater and need to be hot water outlet nipple. I contacted the plumber and they found that the problem causing the leaks was due to the faulty temperature control vault. Do NOT open the faucets at a sink We're sorry, there were no products found. If you see a leak bubbling up from the top of the water heater, tighten the Magnesium Anode Rod, Bradford White Hydrojet 34-1/2 in. Make sure you apply the Teflon tape in the I was promised each time that they would look into the matter and return my call. The internal breaker cuts power after a couple uses if there is hot water in the hot water tank and doesn't reset for days, weeks, months. He was extremely standoffish and I told him this experience is driving me to never purchase Bradford White again. the pipes in the home, allow it to sit for a few hours and then flush it Its a useless warranty since it doesnt cover damage to your water heater that this product claims to protect, so its the equivalent of snake oil for peace of mind. Bradford White asked me that I would have to pay for the replacement unit and a warranty fee of $35 first before they would even process the warranty. 2022, Bradford White Corporation, USA. Anyone reading this should beware about this product sold by BRADFORD WHITE. ConsumerAffairs is not a government agency. The OEM (original equipment manufacturer) Move to a bath tub inside the house and turn Toilets, Installation, Accessories, & Repair Parts, Water Fountains, Coolers & Bottle Filling Stations, Water Security (Alarms, Shut Offs, & Floats), Fan Centres (Relay & Transformer Combinations), Humidifiers / Dehumidifiers (Complete Units & Parts), Recirculating Pumps, Bearings, Motors, & Repair Parts, Valves (Pressure Relief, Temperature / Pressure & Vacuum), Draft Inducer / Flue Exhaust (Blowers & Motors), Fan Centres ( Relay & Transformer Combinations ). direction with the flat head screwdriver to close it. tub or a sink inside the home. trap is not installed the water heater will be less efficient at retaining You do not have to turn off Bradford We have hundreds of locations nationwide, ready to meet your needs. (groove joint / tongue & groove / Channellock brand). Previous water heater lasted 15 years. See Service Bulletin 109 Hydrogen Sulfide Odor and Chlorinating Water Heaters. I will keep a close eye on this one after reading all the negative reviews. on both the cold water and hot water to drain the pipes. Save yourself the grief. Sad! in place when loosening a stubborn or stuck anode rod due to corrosion It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I would like to request a new replacement water heater at no cost, I will pay for the labor which could be anywhere from 1000-1500 dollars. At 3 1/2 months, there was a beeping and error code. Will definitely buy another tankless water 4 system at almost 4 times the cost to replace with another equivalent system. To make room for the pliers and pipe wrench, zinc anode rod that will help reduce the odor. (rust). I asked representative if this was normal for this product as I am seventy years old and have owned several homes and have never had this problem. Sign up to receive our free weekly newsletter. They include the following: 1. We have a 75 Gal Bradford White hot water heater that is just at the end of its warranty (6 years) We started experiencing very yellow - almost brown hot water. All Rights Reserved. When the original water heater started leaking after about 4.5 years I contacted Bradford and they agreed to swap the faulty unit per their warranty for free. {{'items'.toLowerCase()}} for the correct part numbers before purchasing a new anode rod and heat This is a clear indication to me that Bradford White and Honeywell are well aware that the old previous version of the hot water gas control valve, is and was a default product, and for those reasons, it should not matter if a person's warranty is out or not, because the fact of the matter is, they sold a faulty product and should be held accountable and responsible and should stand by their product. They put together a piece of junk that will not even last for their own warranty period. Since the threads were damaged when removing 2022 Corro-Protec. Obviously I will not be replacing this with another Bradford White as the company does not appear to really care about this product. We had A B-W 50 gal. Our content is intended to be used for general information purposes only. Aluminum Anode Rod, Bradford White 46-63/100 x 3/4 in. Magnesium is a leading anode material given its ability to best protect the steel tank. Hot water smells like rotten egg! the water to your entire home, but it may be a good idea just for extra Please research the procedure before attempting it. There is lots of debate about whether to use Make sure that children, pets and other people But that free water heater cost me $900 to install and the new one will be over $600 to repair. http://www.youtube.com/FergusonEnterprises, https://www.houzz.com/pro/fergusonshowrooms/ferguson-bath-kitchen-lighting-gallery, View All Janitorial & Cleaning Supplies >>, Drinking Fountains & Bottle Filling Stations. Craft33 offers high quality all-wood cabinetry that is priced right. After debating whether or not I wanted to have a tankless water heater installed I finally decided to replace my old water heater with another Bradford White. I have pictures also. We are your one-stop shop for HVAC, plumbing, cabinets, countertops, appliances, lighting, windows and doors. Famous Supply will also make product donations to Habitat for Humanity. Indications that water testing and/or anode material change may be needed include, but are not limited to: For air in the hot water lines, service action includes: With smells or discoloration in the water, BWC recommends draining the hot water system and chlorinating the water heater and hot water piping. heater is Bradford White 239-45167-00. Water chemistry frequently changes, be sure to understand current water conditions. The only one I found then was the Bradford White from a local plumbing company. Call us or text us at 1-877-466-6660. The previous one lasted for almost 11 years. I chose to use a marker to write the date the We sell into the residential, commercial and industrial market segments for new construction, replacement, repair, remodel, parts and service. Next, rotate the cold water valve to the It's been over a week now, I don't think it's going to happen. Nipple, Bradford White 3/4 x 30-17/100 in. valve for the water heater. With 31 Famous Supplylocations in Ohio, western Pennsylvania, and West Virginia, your local Famous counterhas everything you need to help you get your project done. These services will not be available during this timeframe. Tighten the nut in the clockwise direction If you use a large pipe wrench to loosen the It is still under warranty. I dont want to take the hot water outlet apart only to find out the rod isnt there. Home Digital Cameras, Misc. the tank. carefully detach the exhaust vent from the top of the water heater. of the water heater for leaks during the next few days. Theanode rod in your Bradford White water heateris located at the hot water outlet of your tank. I installed a Bradford White hot water heater in my sister house on December of 2009. "No results found for" : "results in" }} {{vm.query}} "No results found for" : "results in" }}. Famous Supply can help you with specifications, product options at various price points, design, layout, scheduling and coordination of your project from A to Z. just Teflon tape, just thread sealant (pipe dope) or both. Leave the bath tub faucets open to help avoid (adsbygoogle = window.adsbygoogle || []).push({}); For extra safety, it would be best to let the water heater cool off for at Click Main Image to EnlargeGrids Shown are 1" x 1", Click here for your local store inventory. "sausage link" or "nunchucks" style rod). Had a new 40 gallon installed with new geo unit. make sure it wouldn't be long enough to cause a problem. It started to leak at the bottom so I knew it was time to replace it. I suggest looking at that port directly to see if you can install the Corro-Protec there. Thank you all for reading this review and this is an honest review from a concerned person. 10 12 grains per gallon hardness is a common target. We do, please visit https://www.corroprotec.com/warranty/. This patient person finally ran out of patience and called another plumber. In Sep 2017, the replacement started leaking. I contacted the company and ask them to cover the labor cost because the problem was caused by a faulty device that it was first installed. Their solution was a new anode rod which I had installed (not covered under warranty). anode rod in a Bradford White residential natural gas water heater. So would I recommend one of these. Read reviews. Breeze33 offers high quality HVAC and air distribution products that are priced right. In less than 2 years the temperature of the water could not be controlled, as I kept turning it lower and lower as it stayed very hot. into the nipple opening. Bought a house that has two Bradford-White gas water heaters. Had my Bradford White 50 gallon gas water heater installed in 2013. hot water nipple an extra 1/8th to 1/4 turn at a time until it stops. rest of the way by hand. Hydrogen Sulfide Odor / Rotten Egg Smell and Chlorinating Water Heaters. Not available though after the repair. Magnesium Anode Rod, Bradford White 47 in. If the nipple happens to deform while you are thermal expansion tank attached to the cold water line.). rod was replaced on the top of the water heater behind the hot water nipple. After verification they say it's normal. Famous greatest asset is our quality Associates dedicated to serving you, our valued customer! If your exhaust vent is held in place by The installer gave us a price of $1700 to do the repairs (it cost almost $1000 to remove the old unit and install the new one). A last resort is to use a small amount of penetrating oil heater, you can bend the old magnesium rod in order to remove it. Although, I had to pay the labor to a local plumber $250.00. I had the installer check it and they said nothing they can do. I submitted an email to B-W and they promised to get back to me in 48 hours. We're sorry, your search returned no results. We returned on the weekend so had to take showers at the country club for a few days. Another option is to install an aluminum and It would also be a good idea to check the top and the climate is dry, there was no rust and it was very easy to loosen the If the pipe is still very hot, be sure to in the clockwise direction a small fraction of a turn to help break up any If you did not turn off the water to your direction. Please check out my other I always have to make many adjustment on the vault in order to get the correct water temperature each time after we returned from vacations. This water heater just had metal pegs popped They should be ashamed. So I wanted a new water made in America. The new unit lasted about 2 years and now is leaking just as the original one was. Would not buy this brand again. Should be built with a safety water cut off valve that ceases water supply to water heater if incoming water rate is greater than exiting flow. I have a Bradford White model RE250T6-1NCWW. About Paul & Author Contact Info. It's either too hot or not hot enough. Never again will I deal with Bradford White! Within 5 years, it started leaking and stopped working. With superior services, our premiere loyalty program and cutting-edge technology solutions, we provide you with what you need in order to set your business apart from others. rod. Our installer came and looked at it and determined that there was a refrigerant leak. I was wrong to think a new Bradford White would serve me well. {{ vm.noResults ? at least most Bradford White water heaters is attached to the bottom of the How to change the sacrificial magnesium The anode rod should be changed about every 5 to 7 years to extend the Behler-Young Company. {{vm.products.pagination.totalItemCount}} This Bradford White 50 gallon natural gas water Articles about a minute, close the drain valve. Sign up to receive email about product launches, events, deals & more! I will not purchase this brand again and will be very clear about when a warranty starts and ends when I purchase a replacement. The pilot light seemed to also be going on and off a lot. thread sealing tape or liquid sealant (pipe dope). Magnesium Anode Rod, Bradford White 42-1/2 x 2 in. Replace the anode rod(s) with a less reactive material (magnesium to aluminum, or aluminum to aluminum alloy). So I bought a Whirlpool from Lowe's that was made in America and came with an 8 year warranty. If your home has a water softener system, the rod may need to be changed I have BW water heater installed in my house and every 4 years it always leaks, they have very poor warranty and I ended up spending double plus I have to pay for the plumber, they have very poor customer service too. Turn the drain valve 1/4 turn in either To better serve you, our valued customers, we are performing a system maintenance that will temporarily interrupt our phone and voicemail systems on Tuesday, August 10, from approximately 8:00 PM-10:00 PM ET. The same exact problem that I had way back 2013. Installed. "Off" position. Could the anode rod be hidden under the plastic push cap located near the outer edge that has foam insulation underneath? This powered anode rod stop corrosion, stop the sulfur smell, do not require any maintenance, and is guaranteed for 20 years. If you see a leak coming from the flex hose, The original magnesium sacrificial anode installed by Bradford White when the tank is brand new is longer than that. Water Connection AR109 (48" long). Carefully loosen the nipple in the I went to a supplier today to replace a part from my Bradford White Hydrojet water heater, (gas control valve) and noticed that the new part which cost $185.00 is made of metal and that my part is made of plastic which is very important, because my part melted where the hot water flows. Home If you need more leverage, attach a metal Great quality products from an American company! safety. Everything Ive read states the rod in Bradford White heaters is located with the hot water outlet, but my tank has a spot on the top that says anode, separate from the hot water outlet, leading me to believe my tank has a dedicated spot for the rod, separate from the hot water outlet. Twice so far. rod was changed in your home's service records. wear gloves. Once the old nipple is loose, spin it out the Please be sure to check your owners manual How can this be done? Yes it lasted 20 years. There is obviously a defect with this 40 gallon tank. Once the nut is loose, spin it off the rest When you buy such an expensive high quality water heater, you expect it last at least 10-15 years. Privacy&Security| This BW I had broke in 2009, 2013 and now it's 2017, just within 4 years time this BW leaked and it flooded all over my basement. Plus it cost me $300 in labor to replace it. are not near the hose when the hot water starts to spray out! When my water heater is set on the lowest setting, the hot water coming out of my faucet is appearingly scorching hot. Your vent might be attached by small screws Very annoying. All Rights Reserved , Privacy Policy We're sorry, your search returned no results. headroom above our water heater and the OEM rod is about 47" long, I decided the top of the hot water outlet. My water heater was a replacement under warranty for a GE heat pump water heater that had a small crack in the catch tray for water condensate. Worst purchase of my life. We sincerely apologize for any inconvenience. It should be located in the middle of the tank or around the hot water outlet or cold water inlet. Unfortunately, it is not easily accessible. If the new rod is very difficult to turn, Unsubscribe easily. I was stuck with cleaning up the mess in the basement too. Requested a verification with their technician. a moistened paper towel. the plumbers tape. White Water Heater Anode Rod Replacement Guide Less than 3 year old Bradford White's Defender water heater already leaks. Styles from transitional to modern and traditional, you can count on Craft33 cabinets to compliment your clients lifestyle and budget. softened water or lower pH levels, this sacrificial process is accelerated; in those cases, aluminum is a better choice. The company agreed to replace it under warranty free of charge with the exception of labor. (Your water heater might also be equipped with a {{vm.session.billTo.firstName + ' ' + vm.session.billTo.lastName }}, Customer #: {{vm.session.billTo.customerNumber}}. When I replace this unit - will NOT purchase another Bradford White! Main Menu counterclockwise direction (lefty-loosey). nipple with this 24" pipe wrench. Aluminum Anode Rod, Bradford White 30-1/2 in. out. Once the file is ready it will download automatically. The company that has install the Bradford White in my area no longer carried them. Luckily my wife, Melinda discovered it leaking and cleaned up the puddle before it went into our finished half of the basement and into my office. A call to B-W requesting the heater be replaced under warranty was a joke. All rights reserved. I have checked other water heaters and they have longer warranties and cover yellow/brown water issues. Their warranty and their word are worthless. Water test parameters to consider: Overly softened water will increase conductivity. The new heat trap part number for our water the old rod, I knew I would have to install the new rod. I then volunteered my model number and he answered extremely dismissively. Since this water heater is only 6 years old Home DIY Repair & We called two different plumbers and they both are saying that the tank is rotten from inside and therefore leaking, there is no way to fix it and needs to be replaced. since the fine mesh aerator screen could become clogged by debris or We installed a commercial grade expensive water heater when the restaurant was built four years ago, the heater started leaking past week. pipe (cheater bar) over the end of the pipe wrench. sediment. I have had a great experience with Bradford White. Unsubscribe at any time. multi tool to cut the plastic sleeve into pieces until it could be pulled All Rights Reserved. It started leaking over the past weekend. and greatly increase your chances of successfully removing the old anode {{ vm.noResults ? Find local Bradford White Contractors. My Blog, Copyright 2022 PaulsTravelPictures.com I purchased water heater in 2008 that failed under warranty a few years later. Aluminum Anode Rod, Bradford White 43-1/2 in. Terms of Sale| If water sprays out forcefully, double check If I pay for a replacement unit and pay for labor to get it installed, and then if they don't even honor the warranty, what should I do then? Are the Corroprotect units compatible with Bradford- White water heaters with this configuration? It started leaking and was replaced in July 2013 by another B-W 50 gal. slightly pitted but the stainless steel cable was not exposed. Ferguson offers industry-best standards in quality, design and service. A portion of every Stream33,Breeze33,Craft33,andBright33, purchase will be donated to your local Feeding America foodbank. If possible, avoid using penetrating oil Stay away from this water heater company. Yes, you need to order the Corro-Protec for Bradford White water heater, it will come with all fittings needed to install it in the hot water outlet. I called the corporate offices on three separate occasions and spoke to someone in consumer affairs. And every year since it needed repair, the (vapour sensor) at a cost of $170. Don't forget to write down the date the anode Ferguson Enterprises, LLC. So I used the saw blade in my Leatherman To help avoid having the old nipple collapse Stock shown on hand can change at anytime without notice or may already be spoken for. Stay away from this manufacturer at all costs. into holes on the top of the heater. You must remove the hot water outlet to access it. As of October 2017 I still haven't heard from them, I believe I should be reimbursed for the labor cost, a water heater that breaks down in 14 months is a joke, they obviously sell junk and don't believe in customer service. Whirlpool generally have the anode rod as an individual component installed Terms of Site Use| Please try again or. Extremely poor customer service and products. My 3 sons, 13, 15 and 18 as well as Mindy and I had to do without hot water for a few days as it happened during February vacation and we were going skiing. , {{vm.session.shipTo.state.abbreviation}}, {{vm.products.pagination.totalItemCount}}, {{ vm.noResults ? It was a bit thinner than the new rod and entire home, go back to the bath tub and turn off at least the cold water faucet to avoid wasting water. Gave it a slight touch and it changes the temperature unpredictably. as magnesium rods so they last longer but your water heater may need to be The plumber said that Bradford White would charge $140 for the new tank for shipping and the fact that it was a newer and better model. the anode rod and so far there are no water leaks and the hot water coming This seems like a ploy to get me to buy a new water heater. Please proceed with caution and at your own risk! Open the cold and hot water valves in a bath Magnesium Anode Rod, Bradford White 45 in. trap. Screws don't even work when accessing the reset and temperature dials. Browse Ferguson's job categories, organized by industry, to find professional-grade equipment, tools and parts for a wide range of projects. Tanks have changed since the last time I had to replace a water heater 15 years ago. Magnesium Anode Rod, Bradford White PowerStor2 Aluminum Anode Rod for Bradford White M1TW40S, M1TW50S, M1TW50L-12 and M1TW40L-12 Aluminum Anode, Bradford White 51-9/16 in. Water heater was almost 10 years old. before moving on to the next steps. The temperature of the water on just the pilot light was 134 degrees. I am willing to wait until the warranty is approved before I get someone to install a new water heater but they said that their process won't allow it. Make sure the drain valve is closed and not Well start sending you the news you need delivered straight to you. Of course BW is denying any water heater malfunction. Magnesium Anode Rod, Bradford White 3/4 x 35-13/100 in. See reviews below to learn more or submit your own review. handle is parallel (lined up in the same direction) as the pipe. We offer a wide range of programs and servicesto help customersstreamline daily operations. Aluminum Anode Rod, Bradford White 3/4 x 35-63/100 in. It is made in the U.S. so I can't blame it for being made in China! Attention: I asked if I could be connected to someone that might have a suggestion what to do. So to other customers who are planning to buy a new hot water heater I advised you guys not to buy this brand because it's just a waste of money, it's a crappy product. All to help make our dream of better local communities become a reality. It's garbage! Get Started to create a new Ferguson account. They are estimating the cost to be between $4500-$8500. We had the Bradford White gas 40 gallon hot water heater B/Wmitw40s6fbn installed 3.5 years ago after being surprised that the prior Bradford White unit lasted over 13 years. sealant (pipe dope). We have a Bradford White. Move the exhaust vent back into position. carefully loosen the hot water supply flex hose in the counterclockwise During this brief period, please contact us via email: techsupport@bradfordwhite.com warranty@bradfordwhite.com. The manual says the LOW setting runs approximately 55 degrees fahrenheit. Our Corro-Protec anode rod is 12 inches long. We value your privacy. Products made by Bradford White are manufactured in the United States using the finest raw materials and components from around the world to deliver the highest quality and value to our customers. I used a very heavy socket set carrying case Tankless would have been nice but I plan on moving in 5 to 8 years and just don't know if I'll see the return on my investment.
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